Stephanie Mason
Fort Worth,TX
Summary
Dynamic Assistant Manager with proven strengths in team leadership, customer service, and operational efficiency. Skilled in decision-making and staff training, dedicated to enhancing member experiences and driving sales performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager Member Experience
Bjs Wholesales Club
Fort Worth, TX
11.2025 - Current
- Provide Strategic Department Leadership: Partner with the Club Manager and other leaders to oversee daily operations across assigned departments (Merchandising, Perishables, or Member Experience), emphasizing business acumen, accountability, team engagement, and flawless execution of club standards.
- Recruit, Hire, and Onboard Team Members: Manage the full hiring process for assigned departments, including interviewing and staffing decisions, onboarding, and certification to ensure confident and capable team members.
- Oversee Labor Planning and Scheduling: Create and manage effective labor schedules aligned with business trends, sales patterns, and budgetary targets. Adjust coverage as needed to support operational demands.
- Drive Sales, Inventory Control, and Shrink Management: Lead execution of key operational processes to ensure in-stock conditions, minimize shrink, and drive sales performance through accurate inventory management and product availability.
- Champion Member Experience Standards: Model and enforce GAA (Greet, Anticipate, Appreciate), Grand Opening Look Daily (GOLD), and LAST (Listen, Apologize, Solve, Thank) service standards across departments.
- Execute Operational Readiness: Uphold “close to open” standards to ensure all departments are clean, stocked, safe, and ready for business at the start of each day.
- Lead Department Talent Management: Conduct performance reviews, mentor future leaders, and make informed decisions on promotions, merit increases, and transfers. Support formal development programs and succession planning.
- Utilize Tools and Reporting for Decision-Making: Use club-specific tools (e.g., production planning tools, NAFS, scorecards, scheduling systems, reporting dashboards) to identify opportunities and drive results.
- Ensure Compliance and Safety: Enforce policies and procedures including food safety, sanitation, OSHA, RIST, and cold chain compliance. Lead internal/external audits and resolve operational issues with minimal escalation.
- Support Special Initiatives and Transitions: Plan and execute merchandising transitions, seasonal sets, high-value space resets, and special projects as needed in coordination with club and regional leadership.
- Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly to ensure uninterrupted operations across assigned areas.
- Perform Cross-Functional Support as Needed: Provide leadership support across Merchandising, Perishables, and Frontline departments at the Club Manager’s discretion.
- Utilize BJ’s MY WORK System: Execute daily tasks and initiatives assigned via BJ’s internal systems to support club compliance and performance.
- Operate Equipment Safely (as required): If assigned, operate forklifts in accordance with safety protocols and training requirements.
- Maintain regular, predictable, full attendance: Demonstrate consistent presence as an essential function of the role to support execution and leadership coverage.
Person in Charge
BJ's Wholesale
Madison, AL
05.2025 - 11.2025
- Oversee overall store operations during closing shifts, ensuring all departments are functioning efficiently
- Perform and manage all closing duties, including securing the store, completing reports, and ensuring compliance with company procedures
- Create and manage schedules for the Recovery Department and Utility Clerks to ensure proper coverage and productivity
- Supervise and support the gas station department, ensuring safety, service standards, and quick response to any issues or emergencies
- Respond promptly and effectively to in-store emergencies, customer concerns, or operational challenges
- Conduct required torque checks in the Tire Bay Department to ensure safety and compliance with service standards
- Lead and support team members by providing direction, coaching, and problem resolution
- Ensure store cleanliness, organization, and readiness for the next business day.
- Maintain compliance with company policies, safety regulations, and operational guidelines
Front End Lead
BJ's Wholesale
Madison, AL
03.2024 - 05.2025
- Assist and support the Customer Service department, cashiers, and self-checkout operations to ensure efficient and smooth daily performance
- Provide hands-on leadership by managing, coaching, and developing team members
- Train new employees on register operations, company policies, and customer service standards
- Monitor and drive weekly performance metrics, including sales goals and member/customer satisfaction survey results
- Promote a positive customer experience by addressing concerns and resolving issues promptly
- Oversee the online order department to ensure accuracy, timeliness, and quality of service
- Maintain a high level of team engagement, accountability, and productivity
- Collaborate with management to implement process improvements and achieve operational goals
Omni Experience Ambassador
Bj's Wholesale Club
Madison, AL
10.2023 - 03.2024
- Assisted customers with product inquiries and membership services to enhance shopping experience.
- Collaborated with team members to maintain store presentation and cleanliness standards.
- Receive and process online orders, ensuring accuracy in picking and packing items for members.
- Provided support during inventory management, ensuring accurate stock levels were maintained.
CNA
Valley View Nursing & Rehabilitation
Madison, AL
01.2007 - 03.2024
- Provided direct patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments consistently.
- Assisted in mobility exercises and rehabilitation programs for residents.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Educated patients and families on health management and care routines.
- Supervised junior CNAs, ensuring adherence to protocols and best practices.
Preschool Teacher
Primrose Schools
Madison, AL
03.2021 - 01.2023
- Developed age-appropriate lesson plans to enhance cognitive and social skills.
- Fostered a nurturing classroom environment promoting emotional development and positive behavior.
- Implemented daily activities encouraging creativity, critical thinking, and collaboration among students.
- Collaborated with parents to address individual student needs and enhance learning outcomes.
- Evaluated student progress through assessments, adjusting strategies for improved learning experiences.
- Designed interactive materials that stimulate engagement and support diverse learning styles.
- Maintained organized, fun and interactive classroom to help children feel safe.
Material Handler
FedEx
Memphis, TX
01.2015 - 07.2015
- Operated material handling equipment to transport packages efficiently within warehouse environment.
- Managed inventory control processes, ensuring accurate tracking and timely shipments.
- Coordinated loading and unloading of freight, adhering to safety protocols and operational standards.
- Streamlined sorting procedures, improving package processing times and reducing delays.
- Trained new team members on best practices for material handling and safety compliance.
- Conducted routine maintenance checks on equipment, ensuring optimal performance and reliability.
- Transported inventory items to appropriate locations.
Assistant Manager
Foot Locker
Memphis, TX
04.2010 - 02.2014
- Led team in achieving sales targets through effective staff training and performance management.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Analyzed inventory levels and trends, optimizing stock levels to reduce excess while meeting demand.
- Fostered a positive work environment by mentoring team members and encouraging professional growth.
Education
Associate of Science - Med Tech
Calhoun Community College
Tanner, AL02-2022
Associate of Science - Certified Nurse Assistant
Calhoun Community College
Tanner, AL05-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
Timeline
Assistant Manager Member Experience
Bjs Wholesales Club
11.2025 - Current
Person in Charge
BJ's Wholesale
05.2025 - 11.2025
Front End Lead
BJ's Wholesale
03.2024 - 05.2025
Omni Experience Ambassador
Bj's Wholesale Club
10.2023 - 03.2024
Preschool Teacher
Primrose Schools
03.2021 - 01.2023
Material Handler
FedEx
01.2015 - 07.2015
Assistant Manager
Foot Locker
04.2010 - 02.2014
CNA
Valley View Nursing & Rehabilitation
01.2007 - 03.2024
Associate of Science - Med Tech
Calhoun Community College
Associate of Science - Certified Nurse Assistant
Calhoun Community College