Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Stephanie Mathews

San Antonio,TX

Summary

Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.

Data Entry Clerk with 25+ years of success managing information in different database systems. Independent problem-solver focused on consistent precision and data accuracy. Expert in identifying errors while proofreading existing system data.

Overview

25
25
years of professional experience

Work History

Data Entry Clerk

KeyBank
Tacoma, WA
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted and checked input data against original documents.
  • Located and corrected data entry errors and reported to management.

Customer Service Supervisor

Feather River Doors
Tacoma, WA
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Resolved account issues to build rapport and relationships with clients.
  • Assessed and authenticated customer exchanges, voids and returns.

Quality Manager

Pacific Coast Composites
Puyallup , WA
11.2011 - 04.2020
  • Improved quality processes for increased efficiency and effectiveness.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Rejected defective products and approved correct products.
  • Sorted product and provided expertise on non-conforming product requirements.

Education

High School Diploma -

Challenger High School
Tacoma, WA

Skills

  • Maintaining Clean Work Areas
  • Goal Attainment
  • Inspection Processes
  • Quality Processes
  • Operational Efficiency
  • Operational Improvements
  • Raw Material Inspection
  • Inspection Readiness
  • Process Documentation
  • Data Collection Processes
  • Inventory Audits
  • Product Inspection
  • Test Results Interpretation
  • Predictive and Preventive Maintenance
  • Status Updates
  • Vendor Contracts
  • Hazardous Material Handling
  • Document Management System Software
  • Inventory Accuracy
  • Disciplinary Action
  • Supplier Audits

Timeline

Quality Manager

Pacific Coast Composites
11.2011 - 04.2020

Data Entry Clerk

KeyBank

Customer Service Supervisor

Feather River Doors

High School Diploma -

Challenger High School

Similar Profiles

CREATE PROFILE
Stephanie Mathews