Stephanie Mattila
Bessemer,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Premium and Billing Analyst
Symetra
Bessemer, Michigan
09.2022 - Current
- Analyzed billing discrepancies to ensure accurate invoicing for clients.
- Reviewed contracts to verify compliance with billing terms and conditions.
- Prepared detailed reports on billing activities for management review.
Coach
Walmart
Ashland, WI
05.2019 - Current
- Ensuring day to day processes are running efficiently through the building.
- Managing any customer or associate issues and helping with solutions.
- Making sure that all compliance checks are completed daily.
- Following up with all Fresh areas to make sure food safety is the number one priority.
- Developing and leading a team to ensure the days objectives were completed.
Assistant Store Manager
Walmart
Ashland, WI
05.2016 - 05.2019
- Ensuring daily tasks were completed throughout the facility.
- Follow-up on progress of priorities for the day.
- Reviewing P&L and metrics.
- Teaching and training associates.
- Examined merchandise to correctly price and display products.
- Collaborated with other staff members to maximize customer service.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Zone Merchandise Supervisor
Walmart
Ironwood, MI
06.2010 - 06.2016
- Analyzed store observation programs and validated various store process.
- Monitored all placements for store ads and allocated resources appropriately.
- Maintained records of inventory stock and shrinkage by conducting product audits every [Timespan].
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Consulted with management and advertising teams to plan optimal promotions.
- Instructed staff on procedures for handling difficult transactions.
Department Manager
Walmart
Ironwood, MI
06.2009 - 06.2010
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Performed opening and closing duties as part of management team and handled cash management.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Handled shift overstock, restocking and inventory control.
Cashier
Walmart
Ironwood, MI
01.2008 - 06.2009
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Luther L Wright High School
Ironwood, MISkills
- Written and Verbal Communication
- Decision Making
- Training and Development
- Good Judgment
- Human Resources Management
- Work Planning and Prioritization
- Employee Development
- Foster Parent
- Adoptive Parent
Timeline
Premium and Billing Analyst
Symetra
09.2022 - Current
Coach
Walmart
05.2019 - Current
Assistant Store Manager
Walmart
05.2016 - 05.2019
Zone Merchandise Supervisor
Walmart
06.2010 - 06.2016
Department Manager
Walmart
06.2009 - 06.2010
Cashier
Walmart
01.2008 - 06.2009
High School Diploma -
Luther L Wright High School