Stephanie Mbwille
Battle Creek,MI
Summary
Results-oriented supervisor adept in hospitality management and customer service excellence. Expertise in coordinating team efforts for seamless operations, optimizing inventory management, and ensuring a high-quality guest experience. Strong work ethic and dependable presence in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Beach's Up North Tavern
Pellston, Michigan
05.2019 - Current
- Managed daily bar operations and staff scheduling at a busy tavern.
- Oversaw inventory management and ordering of supplies for optimal stock levels.
- Ensured compliance with health and safety regulations in beverage service.
- Managed cash transactions efficiently during peak hours.
- Collaborated with team members to enhance guest service experience
Production Leader
Kilwin's Quality Confections, Inc.
Petoskey, Michigan
05.2019 - Current
- Achieved average efficiency rating exceeding 95%, contributing to overall production goals.
- Ensured production line met quality standards, enhancing product reliability.
- Oversaw operations at all production line stations, streamlining workflow and coordination.
Medical Appointment Scheduler
McLaren Northern Michigan
Petoskey, MI
12.2019 - 05.2022
- Scheduled medical appointments to meet diverse patient needs, ensuring optimal access to care.
- Coordinated with healthcare providers to confirm availability and manage schedules effectively, enhancing patient flow.
- Resolved patient inquiries and scheduling conflicts promptly, improving overall patient satisfaction.
- Communicated appointment details clearly to patients and families.
- Managed patient records using electronic health record systems effectively.
Receptionist
Northwoods Ears Nose and Throat
Petoskey, Michigan
07.2019 - 12.2019
- Greeted patients and managed front desk operations efficiently.
- Answered and screened incoming calls to manage patient inquiries effectively
- Handle and redirect patient questions
- Oversaw visitor check-in procedures at the front desk.
- Scheduled appointments and coordinated with medical staff for patient care.
Education
Alanson Public Schools
Alanson, Mi06-2000
Skills
- Inventory management
- Customer Service Leadership
- Staff Training
- Service-Oriented
- Teamwork
- Independent teamwork
- Adaptability
- Detail oriented
- Resiliency
- Strong work ethic
- Dependable
Certification
- Electronic Health Records
Timeline
Medical Appointment Scheduler
McLaren Northern Michigan
12.2019 - 05.2022
Receptionist
Northwoods Ears Nose and Throat
07.2019 - 12.2019
Bar Manager
Beach's Up North Tavern
05.2019 - Current
Production Leader
Kilwin's Quality Confections, Inc.
05.2019 - Current
Alanson Public Schools