Stephanie McFadden
Milton,MA
Summary
Motivated business professional bringing 14+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
Cooking In Prepared Foods & Catering
2010.03 - Current
- Created prepared foods & catering business from scratch
- Onboarded POS system and backend system
- Adhered to all MA food code regulations and maintained all certifications necessary for the business
- Handled all website edits and new menu creations
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Assisted in recruiting, hiring and training of team members.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Senior Account Representative
The Hertz Corporation
1997.01 - 2008.06
- Responsible for large territory in Northern New England.
- Successfully negotiated car rental contracts with corporations for their business travelers.
- Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with cross-functional teams to address client needs and deliver tailored solutions.
- Met or exceeded sales quotas on consistent basis.
- Earned President's Circle for Sales Excellence in 2001 & 2002.
Education
Master of Education - Health Education
Boston University
Boston, MA06.1999
Bachelor of Arts - Psychology
Boston College
Chestnut Hill, MA 05.1995
Skills
- Financial Management
- Mind Mapping
- Business Management
- Resource Allocation
- Effective leader
- Purchasing and planning
- New Business Development
- Social Media Marketing
- Driven and Determined
Certification
ServSafe Certification
Allergen Awareness Certification
Timeline
Owner
Cooking In Prepared Foods & Catering
2010.03 - Current
Senior Account Representative
The Hertz Corporation
1997.01 - 2008.06
Master of Education - Health Education
Boston University
Bachelor of Arts - Psychology
Boston College
ServSafe Certification
Allergen Awareness Certification
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