Stephanie McFarland
Jeffersonville,IN
Summary
Dynamic professional with a proven track record at Tom Drexler Plumbing, Air And Electric, enhancing sales revenue and customer satisfaction through expert sales strategies and exceptional customer communication. Skilled in data entry and sales reporting, I excel in fostering team collaboration and driving performance improvements. Achieved significant achievements by leveraging both hard and soft skills to exceed goals.
Overview
22
22
years of professional experience
Work History
Sales Coordinator
Tom Drexler Plumbing, Air And Electric
09.2019 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Team Lead/ Dispatcher
Tom Drexler Plumbing, Air And Electric
09.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
McMillion Research Center
08.2013 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Bartender
Mardi Gras Casino & Resort
01.2006 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Billing Representative
Barnes Consulting
01.2003 - 12.2005
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Conducted periodic audits of billing records to identify errors or inconsistencies, ensuring proper documentation for future reference.
- Established a positive work environment through open communication channels and active participation in team meetings, fostering a culture of collaboration and growth.
- Posted and adjusted payments from insurance companies.
Education
No Degree - Medical Billing
National Institute of Technology
Cross Lanes, WV01-2002
High School Diploma -
Winfield High School
Winfield, West Virginia06-1998
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Sales Reporting
- Sales strategy development
- Sales Strategies
- Sales expertise
- Scheduling
Timeline
Sales Coordinator
Tom Drexler Plumbing, Air And Electric
09.2019 - Current
Team Lead/ Dispatcher
Tom Drexler Plumbing, Air And Electric
09.2019 - Current
Customer Service Representative
McMillion Research Center
08.2013 - 07.2019
Bartender
Mardi Gras Casino & Resort
01.2006 - 06.2013
Medical Billing Representative
Barnes Consulting
01.2003 - 12.2005
No Degree - Medical Billing
National Institute of Technology
High School Diploma -
Winfield High School
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