Stephanie McFulson
Garland,TX
Summary
Customer service and administrative professional with 8 plus years of experience supporting high volume client interactions across chat email and phone. Skilled in data entry scheduling and CRM systems including Zendesk and Salesforce. Experienced in remote and independent work environments with a strong reputation for accuracy organization and client support.
Overview
13
13
years of professional experience
Work History
Makeup Artist
Self Employed Makeup Artist
Chicago, IL
06.2018 - Current
- Manage client facing and administrative operations for an independent business
- Schedule appointments coordinate calendars and maintain client records
- Communicate with clients through phone text and email
- Process payments handle invoicing and track transactions
- Maintain repeat clientele through consistent service
Virtual Assistant
Independent Virtual Assistant
Remote
01.2019 - 10.2023
- Provide administrative and customer support in remote environments
- Manage high volume chat and email inquiries with accuracy
- Organize inboxes schedule appointments and maintain spreadsheets
- Meet deadlines while managing multiple priorities
- Support operations through data entry and record management
Sales Associate and Barista
Hyatt Regency McCormick
Chicago, IL
04.2015 - 05.2018
- Deliver customer service in a high volume environment
- Process transactions accurately during peak hours
- Assist customers and maintain organized workspace
- Support daily operations and service flow
Sales Associate
Dollar General
Chicago, IL
01.2013 - 02.2015
- Assist customers with purchases and inquiries
- Handle cash transactions and maintain register accuracy
- Stock merchandise and maintain store organization
Education
High School Diploma -
Dunbar Vocational Career Academy
Chicago, IL2011
Skills
- Customer Service and Client Support
- Chat Email and Phone Communication
- Data Entry and Record Accuracy
- Scheduling and Calendar Management
- CRM Systems Zendesk Salesforce
- Microsoft Excel and Google Sheets
Timeline
Virtual Assistant
Independent Virtual Assistant
01.2019 - 10.2023
Makeup Artist
Self Employed Makeup Artist
06.2018 - Current
Sales Associate and Barista
Hyatt Regency McCormick
04.2015 - 05.2018
Sales Associate
Dollar General
01.2013 - 02.2015
High School Diploma -
Dunbar Vocational Career Academy