Stephanie McLaurin
Receptionist
Newton,MS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
La-Z-Boy Furniture
10.2020 - 03.2023
- Answered phones
- Scheduled service for customers and provided them the best customer service experience.
- Answered customer questions and helped them with their concerns
- Took payments
- Answered approximately 30 calls and 50 emails per day.
Receptionist
Weems Mental Health
11.2017 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone promptly and directed incoming calls to correct offices
Direct Care Worker
Weems Mental Health (CSU)
06.2015 - 11.2017
- Planned healthy meals, assisted with baths, and checked bags upon arrival of mental patients
- Assisted with making sure patients took their medications
- Participated with curricular activities
- Cleaned each levels
- Monitored patients while sleeping
- Assisted with visitation
Education
Associate of Applied Science - Childcare And Family Education
East Central Community College
Decatur, MS05.2011
Skills
- Phone skills
- Excel
- Microsoft
- Typing
Timeline
Customer Service Representative
La-Z-Boy Furniture
10.2020 - 03.2023
Receptionist
Weems Mental Health
11.2017 - 10.2020
Direct Care Worker
Weems Mental Health (CSU)
06.2015 - 11.2017
Associate of Applied Science - Childcare And Family Education
East Central Community College
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