Stephanie McNmara
New Braunfels,TX
Summary
Dynamic customer service professional with a proven track record at GreenPath Financial Wellness, excelling in conflict resolution and client relations. Recognized for enhancing client satisfaction and driving sales through effective strategies. Adept at cash management and fostering team collaboration, ensuring a seamless experience for clients while maintaining compliance and accuracy.
Overview
8
8
years of professional experience
Work History
CSS
GreenPath Financial Wellness
10.2024 - Current
- Provide top-tier support via phone, chat, and email to clients on our Debt Management Program.
- Manage proposals, payments, deposits, and creditor communications.
- Proactively review client accounts to identify and resolve issues.
- Encourage and motivate clients throughout their financial journey.
- Maintain accurate records and ensure compliance with state regulations.
- Collaborate across departments to ensure a seamless client experience.
Sales Manager
Mattress By Appointment
New Braunfels, TX
01.2020 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Bank of America
San Antonio, TX
08.2017 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MARKETING
UANE
SABINAS COAHUILA MEXICOSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- Cash drawer balancing
- Staff training
- Refund handling
- Attention to detail
- Currency counting
- Inventory management
- Order packaging
- Decision making aptitude
- Sales expertise
- Retail merchandising
- Drawer balancing
- Point of sale operation
- Staff mentoring
Languages
English
Native or Bilingual
Spanish
Timeline
CSS
GreenPath Financial Wellness
10.2024 - Current
Sales Manager
Mattress By Appointment
01.2020 - 08.2024
Customer Service Representative
Bank of America
08.2017 - 04.2023
MARKETING
UANE