Stephanie Mendoza
Somerset,MA
Summary
Dynamic professional with a proven track record at People's Credit Union, excelling in branch operations and sales and lending. Possess excellent supervisory skills. Known for exceptional member service and strong problem-solving skills, I effectively coach teams while fostering collaboration. My attention to detail and dependability drive results, ensuring member satisfaction and loyalty in every interaction.
Overview
36
36
years of professional experience
Work History
Head of Bristol Member Operations
People's Credit Union
Bristol, RI
03.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Experienced and result-driven in branch operations and sales.
- Work efficiently and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Coach and mentor team.
- Proven ability to learn quickly and adapt to new situations.
Sales Coordinator
Hampton Inn
Westport, MA
02.2007 - 03.2008
- Coordinated sales efforts to enhance guest satisfaction and optimize revenue streams.
- Developed and maintained relationships with clients, fostering loyalty and repeat business.
Mortgage Loan Officer
Backbay MortgageCompany
Lakeville, MA
02.2005 - 01.2007
- Originated and facilitated loan application processes, ensuring compliance with regulations and guidelines.
- Analyzed credit reports and income documentation to assess borrower eligibility.
- Developed strong relationships with clients, providing ongoing support throughout loan lifecycle.
Loan Officer
Somerset Federal Credit Union
Somerset, MA
03.1990 - 01.2005
- Evaluated loan applications to determine creditworthiness and compliance with regulatory standards.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with members through high levels of member service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Guided borrowers through loan options, ensuring understanding of terms and conditions.
Education
Associate of Science - Liberal Arts
Bristol Community College
Fall River, MA05-1989
Skills
- Dependable and responsible
- Provide exceptional member service
- Excellent supervisory skills
- Adhere to all policies and procedures
- Focus on working as a team
Timeline
Head of Bristol Member Operations
People's Credit Union
03.2008 - Current
Sales Coordinator
Hampton Inn
02.2007 - 03.2008
Mortgage Loan Officer
Backbay MortgageCompany
02.2005 - 01.2007
Loan Officer
Somerset Federal Credit Union
03.1990 - 01.2005
Associate of Science - Liberal Arts
Bristol Community College