Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Menegay

Canton,OH

Summary

Results-driven manager with strong work ethic, friendly demeanor and several years of experience in team leadership technical support. Customer-focused employee with commitment to quality assurance. Background includes information technology, professional consultation, employee review and coaching, business management and performance improvement. Experience in fast-paced work environments. Skilled in accurate inventory management, product placement, and order processing to ensure seamless operations significantly enhancing workflow and reducing errors.

Overview

7
7
years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon
Canton, OH
07.2023 - Current
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Tracked packages using handheld scanners for data entry.
  • Performed regular cycle counts to ensure accuracy of warehouse inventory.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Organized warehouse shelves, racks, and bins according to product codes.
  • Investigated discrepancies between actual physical count versus computer generated reports of inventory levels.

Consultant

Verano
Canton, OH
06.2022 - 07.2023
  • Identified needs of customers promptly and efficiently.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Answered questions from patients regarding their medications or treatments.
  • Performed routine office duties such as filing, answering phones and scheduling appointments.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.

Team Manager/ Trainer/ Subject Matter Expert

VXI Global Solutions - Canton
Canton, OH
09.2019 - 05.2022
  • Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Implemented quality control measures to uphold company standards.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Coached team for success by using corrective action processes.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Oversaw training and development programs to enhance team skills and knowledge.

Internet and Phone Repair

Spectrum
Canton, OH
09.2017 - 02.2018
  • Collaborated with colleagues in order to troubleshoot complex cases involving multiple components or systems.
  • Assessed customer needs in order to provide appropriate solutions for phone repairs.
  • Promoted high customer satisfaction by resolving problems using knowledgeable and friendly service.
  • Participated in after-hours on-call rotation for critical support needs.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Resolved conflicts between different hardware components or software programs.

Education

Certification - Law Enforcement/ EMT- Basic

Buckeye Career Institute
New Philadelphia, OH
08-2006

High School Diploma -

Tusky Valley High School
Zoar, OH
06-2006

Some College (No Degree) - Computer And Information Sciences

Stark State College
Canton, OH

Skills

  • Logistics management
  • Shipping and receiving
  • KPI tracking
  • Customer service
  • Data analysis
  • Conflict resolution
  • Task delegation
  • Documentation and reporting
  • Process improvement
  • Employee training
  • Performance monitoring
  • Policy implementation
  • New hire training
  • Technical support background
  • Computer technology specialist
  • Medical consultations
  • HIPAA compliance
  • Team leadership & development
  • Employee management
  • Client engagement

Timeline

Warehouse Fulfillment Associate

Amazon
07.2023 - Current

Consultant

Verano
06.2022 - 07.2023

Team Manager/ Trainer/ Subject Matter Expert

VXI Global Solutions - Canton
09.2019 - 05.2022

Internet and Phone Repair

Spectrum
09.2017 - 02.2018

Certification - Law Enforcement/ EMT- Basic

Buckeye Career Institute

High School Diploma -

Tusky Valley High School

Some College (No Degree) - Computer And Information Sciences

Stark State College

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Stephanie Menegay