Will Collins

Arlington

Summary

Warehouse professional with strong experience in inventory management and order fulfillment. Proven ability to collaborate effectively with team members and adapt to changing demands. Known for reliability and achieving results, with skills in operating warehouse equipment, managing stock levels, and ensuring efficient workflow. Exhibits strong focus on accuracy and timely execution of tasks.

Overview

years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon

Irving, TX

01.2026 - Current

Operated warehouse management systems to track inventory and streamline order fulfillment processes.
Ensured timely and accurate picking, packing, and shipping of customer orders in fast-paced environment.
Conducted quality control inspections to maintain high standards for product accuracy and safety compliance.
Collaborated with team members to optimize workflow efficiency and reduce processing times for orders.
Met or exceeded daily performance goals through consistent focus on task completion and time management.
Printed labels, packaged boxes, and loaded into outbound containers.

National Account Technical Support

WATTS WATER TECHNOLOGIES

FortWorth, TX

01.2024 - 12.2025

Worked effectively in fast-paced environments.
Provided technical support for water treatment solutions, resolving customer inquiries and issues efficiently.
Diagnosed and troubleshot equipment malfunctions using advanced diagnostic tools and software.
Collaborated with engineering teams to enhance product features based on customer feedback and technical challenges.
Analyzed support metrics to identify trends, implementing corrective actions to enhance service quality.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.

Desktop Support Technician

Acara Solutions

Irving, TX

04.2023 - 01.2024

Provided technical support for hardware and software issues, enhancing user productivity.
Diagnosed and resolved desktop and laptop malfunctions efficiently, minimizing downtime.
Managed installation and configuration of operating systems and applications for end-users.
Conducted regular maintenance on computer systems to ensure optimal performance and reliability.
Provided technical support for hardware and software issues across diverse user environments.
Conducted regular maintenance on IT equipment to optimize functionality and reliability.

Maintenance Production Manager

U.S. AIR FORCE

Tacoma, WA

07.2019 - 04.2023

Supervised maintenance operations, ensuring adherence to safety protocols and operational standards.
Implemented preventive maintenance schedules, reducing equipment downtime and operational disruptions.
Managed inventory control systems, ensuring availability of critical parts and materials for repairs.
Led cross-functional meetings to address operational challenges and drive continuous improvement initiatives.
Increased equipment reliability by implementing preventive and predictive maintenance programs.
Coordinated with production teams to ensure timely completion of maintenance work during scheduled shutdowns.
Led root cause analysis efforts to identify and address recurring equipment failures.
Reviewed and studied blueprints to double-check installation and implementation project requirements.

Education

High School Diploma - Professional Development & Management

Military Leadership School | U.S. Air Force

Skills

Administrative Excellence: Complex Calendar Management, Travel Logistics (DTS/Corporate), Expense Reporting
Strategic Support: Project Oversight, Stakeholder Relations, Meeting Facilitation, Confidential Correspondence
Technical Proficiency: Microsoft Office 365, (SAP), Technical Troubleshooting, Data Analytics
Soft Skills: Discretion & Confidentiality, Proactive Problem Solving, National Account Management
Shipping and receiving
Order picking
Record keeping

RFID scanning
Pallet jack usage
Customer service
Data entry
Critical thinking
Inventory recordkeeping

Timeline