Stephanie Mercadante
Monitoring Branch Shift Manager
Pueblo,CO
Summary
Experienced Manager adept at improving team performance in many settings. Demonstrates keen sense of urgency to every assignment. Proficient in schedule management, process improvements and employee training. Demonstrates knowledge of theory behind monitoring and sample collection system by creatively troubleshooting and correctly interpreting results to resolve undocumented technical challenges. Excellent interpersonal and communication skills. Identifies and responds to differing situations that require judgment and selection of appropriate solutions. Determines priorities and ensures the team accomplishes the required end results by staying procedurally compliant. Big picture focus with excellence in communicating goals and vision to succeed. Oversees the development, training and mentoring of new hires, while maintaining the training and skills of current employees.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Monitoring Branch Shift Manager
Battelle Memorial Institute
Pueblo, CO
11.2019 - Current
- Directs current employees in day to day activities and accomplishes any and all scheduled and unscheduled tasks that arise to support the PCAPP project.
- Directly monitors and reports employee performance, issues and staffing changes.
- Collaborates with other departments and companies to meet needs of the project.
- Manages team performance by training, mentoring, and motivating employees.
- Completes job reports and logs immediately following daily challenges and maintenance.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled emergency situations with a calm demeanor, ensuring the safety of employees during critical incidents.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Promoted a positive work environment through open communication and constructive feedback.
Kennel Manager
Community Animal Services
Pueblo, CO
01.2019 - 04.2019
- Developed schedule for kennel techs to balance walking, feeding and socializing needs of all animals in care.
- Led daily meetings focused on safety, policy implementation and performance improvement.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed administrative tasks, including scheduling, billing and payroll for staff of 18 kennel assistants.
Patrol Sergeant
Post Alarm Systems & Patrol Services
Arcadia, CA
04.2016 - 08.2018
- Backed up patrol officers during difficult stops or to answer complex questions.
- Managed schedules for 3 shifts, including granting or denying leave requests and obtaining coverage for shortages.
- Guided officers through difficult situations, backing up personnel onsite and advising on strategic decisions.
- Gave presentations at community groups and public events highlighting work of security officers.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Completed detailed reports and required paperwork.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
Gunners Mate
US Navy
USS Ronald Reagan, CVN 76
05.2009 - 05.2013
- Successful weapons trainer for Security Reaction Force Teams as Alpha Team Leader.
- Mastered night and day combat techniques to protect against nuclear, biological and chemical weapons attacks.
- Supported USS Ronald Reagan combat operations by employing ground weaponry such as M240 and .50cal weapons.
- Set up weapons, command and control systems to contribute to successful operations.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels and personnel.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Some College (No Degree) - Business Administration And Management
Citrus College
Glendora, CA 09.2016 - 06.2018
Some College (No Degree) - Criminal Justice
Grossmont College
El Cajon, CA 08.2014 - 06.2015
Skills
Extensive Organizational Skills
undefinedTimeline
Monitoring Branch Shift Manager
Battelle Memorial Institute
11.2019 - Current
Kennel Manager
Community Animal Services
01.2019 - 04.2019
Some College (No Degree) - Business Administration And Management
Citrus College
09.2016 - 06.2018
Patrol Sergeant
Post Alarm Systems & Patrol Services
04.2016 - 08.2018
Some College (No Degree) - Criminal Justice
Grossmont College
08.2014 - 06.2015
Gunners Mate
US Navy
05.2009 - 05.2013
Similar Profiles
N'Dea (Indy) SheltonN'Dea (Indy) Shelton
Enterprise Culture & Programs Coordinator at Battelle Memorial InstituteEnterprise Culture & Programs Coordinator at Battelle Memorial Institute
Christopher KieferChristopher Kiefer
Sr. Sampling Technician at Battelle Memorial InstituteSr. Sampling Technician at Battelle Memorial Institute
Rebecca NavelRebecca Navel
Monitoring Technician at Battelle Memorial InstituteMonitoring Technician at Battelle Memorial Institute