Greta Jordan
Cleveland,OH
Summary
Versatile business and technology professional with extensive experience in business analysis, project management, billing operations, and technical systems leadership. Demonstrated expertise in driving process improvements, leading cross-functional teams, and implementing technology solutions that enhance efficiency and operational excellence. Proven ability to communicate effectively with stakeholders, solve complex problems, and manage projects from inception to completion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Battelle Memorial Institute
Columbus, OH
08.2024 - Current
- Collaborate with Business and Technology teams to foster relationships, document business cases, and manage organizational change.
- Analyze and document business processes to identify gaps and recommend solutions for improvement.
- Administer the company Policy and Procedure Repository, ensuring accuracy and integrity of documentation.
- Support procurement and sales teams with vendor management, including onboarding and data entry into ERP and CRM systems.
Business Transformation Analyst
State of Ohio
Columbus, OH
01.2024 - 06.2024
- Supported the Ohio Administration Knowledge System Human Capital Management Core HR module by assisting with configuration and customizations.
- Analyzed and defined requirements and business rules to enhance statewide process design, including preparation and execution of test cases for system improvements.
- Developed job aids and conducted training sessions for end users to facilitate business process improvements and ensure effective use of the HCM system.
Financial Systems Analyst
Brightspeed
Remote
06.2023 - 11.2023
- Analyzed and optimized the Zuora digital billing system's integration with Salesforce and ServiceNow, improving system performance and reliability.
- Assisted Program Management and Finance teams in assessing the impact of new billing projects and defining requirements for cross-functional initiatives.
- Collaborated with Customer Service and IT teams to identify, troubleshoot, and resolve customer billing issues, ensuring timely resolution and enhancement of system functionality.
Business Analyst
Indeed
Remote
08.2022 - 03.2023
- Defined business requirements and guided the transition from legacy billing systems to a new subscription management platform, enhancing order-to-revenue processes.
- Developed and documented automated workflows to streamline operations and reduce manual tasks, contributing to increased efficiency.
- Collaborated with QA engineers and stakeholders to ensure system integrity, performing integration testing and providing user training and support.
Associate Business Analyst
Charter Communications (Spectrum)
Charlotte, NC
05.2020 - 08.2022
- Analyzed and facilitated funding for appropriations requests for various engineering projects, ensuring efficient resource allocation and execution.
- Developed and implemented workflows for documenting and tracking in-flight and completed requests, enhancing project visibility and management.
- Trained team members in interpreting, submitting, and managing appropriations requests, improving process efficiency and collaboration.
Billing Design Analyst/CCH Administrator
Charter Communications (Spectrum)
Charlotte, NC
10.2018 - 05.2020
- Engineered billing solutions for ICOMS and CSG systems, collaborating with executive leadership to align system configuration designs with business requirements.
- Conducted comprehensive analysis of billing system data to evaluate impact and mitigate risks, providing accurate feedback on project statuses and potential issues.
- Developed and documented user methods and procedures, supporting QA teams in defect resolution and maintaining critical equipment data for enterprise reporting.
Billing Operations Analyst II
Charter Communications (Spectrum)
Charlotte, NC
02.2017 - 10.2018
- Managed the implementation, support, and maintenance of corporate marketing campaign configurations and billing codes in the ICOMS billing system, ensuring seamless integration for legacy systems.
- Conducted detailed account research to troubleshoot and resolve service desk requests related to billing issues and pricing discrepancies, enhancing customer satisfaction.
- Provided training and guidance to new team members on departmental processes, contributing to a more cohesive and knowledgeable team.
Education
B.S. - Elementary Education
University of Dayton
Dayton, OHProject Management Certificate -
North Lake College
Irving, TXSkills
- Business Analysis
- Project Management
- Process Improvement
- Data Analysis
- Requirements Gathering
- Needs Assessment
- Issue Identification and Tracking
- Billing Operations
- Order-to-Cash
- User Acceptance Testing (UAT)
- Documentation and Reporting
- Product Development
- Brand Management
- Agile Methodology
- Telecommunications
- Windows 10
- Microsoft Office
- Google Suite
- JIRA/Confluence
- SQL
- Unix
- HTML/CSS
- Salesforce CRM
- Remedy
- ServiceNow
- Oracle PeopleSoft
- Oracle Taleo Recruit
- Zuora Subscriber Management Software
- Deltek Costpoint ERP
- Microsoft Dynamics CRM
Certification
Six Sigma Green Belt
Awards
Charter Champions Achievement Award Winner - Q4 2019
Timeline
Business Process Analyst
Battelle Memorial Institute
08.2024 - Current
Business Transformation Analyst
State of Ohio
01.2024 - 06.2024
Financial Systems Analyst
Brightspeed
06.2023 - 11.2023
Business Analyst
Indeed
08.2022 - 03.2023
Associate Business Analyst
Charter Communications (Spectrum)
05.2020 - 08.2022
Billing Design Analyst/CCH Administrator
Charter Communications (Spectrum)
10.2018 - 05.2020
Billing Operations Analyst II
Charter Communications (Spectrum)
02.2017 - 10.2018
B.S. - Elementary Education
University of Dayton
Project Management Certificate -
North Lake College
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