Stephanie Metz
St Petersburg
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2
2
years of professional experience
Work History
Waitress
Ricky T's-Treasure Island, FL
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Waitress
Five Bucks Drinkery-Pinellas Park, FL
05.2023 - 02.2024
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
VIP Bottle Server
The Dollhouse
11.2022 - 05.2023
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Handled cash transactions accurately while consistently following venue policies regarding payment processing procedures.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
- Supported venue marketing initiatives by promoting upcoming events during interactions with patrons.
- Managed the reservation process for prime VIP tables, ensuring maximum revenue generation on peak nights.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Assisted in event planning efforts, coordinating special requests and accommodations for VIP groups.
Education
Associate of Arts -
Des Moines Area Community College
Ankeny, IASkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Cash Handling
- High-volume dining
- Reliable and Responsible
Timeline
Waitress
Ricky T's-Treasure Island, FL
02.2024 - Current
Waitress
Five Bucks Drinkery-Pinellas Park, FL
05.2023 - 02.2024
VIP Bottle Server
The Dollhouse
11.2022 - 05.2023
Associate of Arts -
Des Moines Area Community College
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