JOSEPH ANDREWS
Las Vegas
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Treasure Island Hotel & Casino
10.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Associate
Walgreens
07.2023 - 10.2023
- Used professional sales presentations to communicate product quality and market comparisons in a creative way
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Sales Representative
Marshalls
05.2023 - 07.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Cashier/Food Champion
Taco Bell
08.2021 - 05.2023
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Kept stations stocked and ready to use to maximize productivity
- Operated cash register to process transactions, handle cash and make change
Education
Associate of Applied Science - Wildlife Management
CSN
Las Vegas, NV05.2028
High School Diploma -
Valley High School
Las Vegas, NV05.2023
Skills
- Sales Trends
- Guest Relations
- Product and Service Sales
- Product Promotion
- Sales Goal Attainment
- Persuasive Negotiations
- Inbound Customer Calls
- Customer Traffic Management
- Complex Problem-Solving
- POS Transactions
- Returns and Exchanges
Accomplishments
- Honor Roll (2019-2023)
- Received Millennium Scholarship
Timeline
Front Desk Receptionist
Treasure Island Hotel & Casino
10.2023 - Current
Sales Associate
Walgreens
07.2023 - 10.2023
Sales Representative
Marshalls
05.2023 - 07.2023
Cashier/Food Champion
Taco Bell
08.2021 - 05.2023
High School Diploma -
Valley High School
Associate of Applied Science - Wildlife Management
CSN
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