Stephanie Milam
Memphis,TN
Overview
32
32
years of professional experience
Work History
Account Manager
Aaron's Sales and Lease
Horn Lake, Mississippi
12.2023 - Current
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Conducted market research to identify potential customers.
- Provided technical assistance during product demonstrations or presentations.
- Utilized problem-solving skills when dealing with difficult customers.
- Conducted market research to identify potential new customers.
- Resolved customer complaints in a timely manner.
- Created comprehensive reports on account performance and presented them to senior management.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Collaborated with sales team to determine best ways to drive market share.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Renewed existing accounts by building relationships with clients.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Addressed customer questions and concerns regarding products and services.
- Onboarded new team members to integrate into organization.
- Recognized security risks to properly handle situations.
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Assistant Manager
PJ United/ Papa John’s Pizza
Memphis , TN
12.1994 - 12.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Overton High School
Memphis, TN05-1992
Skills
- Customer training
- Advertising
- Brand Management
- Account Management
- Customer Service
- Complaint Management
- Report Writing
- Account Servicing
- Lead Development
- Vendor Relations
- Team Training
- Territory Management
- Sales Development
- Lead Generation
- Project Management
- Preparing contracts
- Account development
- Client Relationship Management
- Sales Analysis
- Schedule Management
- Sales
- Strong lead development skills
- Persuasive communication expertise
- Customer Satisfaction
- Strategic Planning
- Performance Evaluations
- Compliance requirements
- Vendor Management
- [Software] expertise
- Customer Needs Assessment
- Customer Relationship Management (CRM)
- Order Processing
- Sales force training
- Forecasting abilities
- Employee Mentoring
- Product Training
- Operations
- Sales Reporting
- Strategic outreach
- Client Relationship Building
- Payment collecting
- Relationship building and management
Timeline
Account Manager
Aaron's Sales and Lease
12.2023 - Current
Assistant Manager
PJ United/ Papa John’s Pizza
12.1994 - 12.2023
High School Diploma -
Overton High School