Stephanie Miller

Quality Assurance

• Performed random and monthly house keeping audits, in order to ensure good manufacturing procedures were followed.
• Performed internal audits on all departments regarding correct and timely instrument calibrations, and to ensure that all standard operational procedures were being followed.
• Generated approximately 300-400 lot numbers and work orders in JD Edwards/Oracle per month for batches to be produced or maintenance to be performed.
• Produced copies of all needed batch sheets and product labels for six fully operational plants.
• Responsible for auditing all batch sheets produced, and ensuring that all standard operational procedures plant wide were followed.
• Responsible for batch sheet tracking when they were checked out of QA, or had to be returned to production for corrections.
• Responsible for making updates or adjustment to batch sheets or procedures in order to improve quality.
• Monitored product standards and quality-control stability programs.
• Completed deviation forms and recorded findings of inspection processes, collaborating with quality team members and department managers to implement procedural remedies.
• Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
• Fixed identified issues to increase productivity and boost workflows.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
• Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.

Sampling

• Writing or revising all Sampling Department standard operational procedures.
• Singularly responsible for processing all Sample Request Forms sent in by email from our Sales Dept. and UL Prospector website.
• Maintaining an inventory of all products stored in house for sampling purposes, including quantity, expiration dates, & location stored.
• Maintaining pre-pulled sample inventory in order to streamline sample shipping.
• Responsible for shipping all products requested domestically and internationally.
• Providing Certificate of Analysis, Safety Data Sheets, Technical Data Sheets, and Custom Invoices to customers receiving or border agents processing our samples.
• Responsible for disposal of expired inventory.
• Working with each plant to pull or repacking samples for special customer requests.

• Created spreadsheets and other forms of documentation to accurately record and calculate analytical results.
• Calibrated and maintained laboratory UV-Vis-spectrophotometers, Headspace gas chromatographs, and HPLC's.
• Troubleshot equipment adjustments to meet and maintain safety, output and quality expectations.
• Collaborated with supervision, engineering and other personnel on quality and performance improvements.
• Communicated analysis results to various departments to effectively formulate final products.
• Trained 20+ new lab analysts or chemists on good manufacturing procedures, standard operational procedures, and how to work efficiently with no cross contamination.
• Wrote and maintained individual sample Monographs for each product code/type. Official Analytical Methods are in place, but are usually a general test description. Monographs are sample specific. An example would be testing for transmittance. Sample dispersion medium, concentration, and wavelengths vary depending on product characteristics. Product types varied from powder to liquid thickeners, UV absorbers, optical brighteners, conditioners, and cosmetic additives.
• Coordinated and performed analytical tests to comply with established standards and specifications.
• Modified and adapted standard methods and procedures to solve analytical problems.
• Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.