Stephanie Miller
Lenexa,KS
Summary
Accomplished Sr Program Manager with a proven track record at T-Mobile, adept in labor modeling & forecasting and fostering stakeholder communication. Leveraged business analysis reporting and agile methodologies to enhance project execution, achieving significant operational efficiencies. Demonstrates exceptional leadership and strategic planning skills, driving teams to exceed business objectives.
Overview
21
21
years of professional experience
Work History
Sr Program Manager
T-Mobile
02.2020 - Current
- Designed comprehensive training programs for leaders on timekeeping and labor methodology.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
Business Analysis Manager
T-Mobile
04.2017 - 01.2020
- Built strong partnership with leadership by providing insightful data and solutions to gaps in performance.
- Managed critical projects from inception to completion, consistently delivering results on time and within budget constraints.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
Business Analyst
T-Mobile
11.2015 - 03.2017
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
Retail Store Manager
T-Mobile
11.2009 - 10.2015
- Evaluated employee performance and regularly provided constructive feedback by coaching and recognizing top performers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Recruited and retained top talent.
- Coordinated market level training classes.
- 2012 Winners Circle
Retail Associate Manager
T-Mobile
03.2009 - 10.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Sales Associate
T-Mobile
09.2008 - 02.2009
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Resource Planning Analyst
T-Mobile
07.2005 - 08.2008
- Analyzed call trends, promotions, and attrition to create call center schedules that reduced customer wait time to reach a customer care associate.
- Informed mid-to long-term hiring decisions through insightful analysis of workforce capacity and anticipated demand.
Customer Care Representative
T-Mobile
09.2003 - 06.2005
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Saved customers calling to cancel service by offering special rate plans and features that made them feel valued.
- Navigated multiple computer systems and applications to find information.
Education
Bachelor of Science - Business
Emporia State University
Emporia, KS06.2003
Skills
- Labor Modeling & Forecasting
- Business Analysis Reporting
- Budgeting & Strategic Planning
- Project Planning
- Microsoft Excel
Timeline
Sr Program Manager
T-Mobile
02.2020 - Current
Business Analysis Manager
T-Mobile
04.2017 - 01.2020
Business Analyst
T-Mobile
11.2015 - 03.2017
Retail Store Manager
T-Mobile
11.2009 - 10.2015
Retail Associate Manager
T-Mobile
03.2009 - 10.2009
Retail Sales Associate
T-Mobile
09.2008 - 02.2009
Resource Planning Analyst
T-Mobile
07.2005 - 08.2008
Customer Care Representative
T-Mobile
09.2003 - 06.2005
Bachelor of Science - Business
Emporia State University
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