Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Miranda

Eagle Lake,FL

Summary

Project management professional with proven success in enhancing operational efficiency and overseeing compliance initiatives. Expertise in leading cross-functional teams to address complex financial discrepancies, achieving reconciliation of $3.8 billion in aged assets. Certified in agile and waterfall methodologies, focusing on delivering value-added results and ensuring 100% stakeholder satisfaction.

Overview

10
10
years of professional experience

Work History

Project Lead / Personal Lease Assistant

Ford Motor Credit Company
Tampa, FL
10.2021 - Current
  • Project Leadership: Directed a $3.8B unclaimed property (escheatment) reconciliation project, standardizing audit workflows to successfully clear 4,121 aged checks within a single month while ensuring 100% regulatory compliance.
  • Process Optimization: Spearheaded a cross-departmental initiative to address auto-payment rejects, resolving 25% of a 4,700-account backlog within two months and correcting root-cause input errors to prevent future rejections.
  • Stakeholder Satisfaction: Recognized as "Employee of the Month" for exceptional problem-solving after investigating and securing a complex $59,000 customer refund that had previously failed multiple attempts.
  • Cross-Functional Collaboration: Partnered with adjacent departments to eliminate a daily backlog of 500+ digital mail items, maintaining 100% account routing accuracy without compromising primary project deliverables.
  • Portfolio Management: Managed lease-end lifecycles for a portfolio of 90+ dealers and clients, facilitating seamless transitions and achieving high retention rates.
  • Performance Monitoring: Utilized data-driven feedback loops to coach staff, resulting in an 8% increase in departmental KPIs and a 95% Net Promoter Score (NPS).

Project Coordinator / Funding Discounter

Ford Motor Credit Company
Tampa, Florida
08.2018 - 01.2021
  • Process Improvement: Identified bottlenecks in the funding lifecycle; devised and executed knowledge-based SOPs that reduced flat cancellations and enhanced operational speed.
  • Cross-Functional Alignment: Partnered with sales and legal teams to streamline the "contract-to-funding" pipeline, leading to improved dealer satisfaction ratings.
  • Risk Mitigation: Managed compliance for 120+ daily contracts, ensuring strict adherence to the Truth-in-Lending Act and NFR (Non-Financial Requirements).

Lead Trainer & Investigator

Ford Motor Credit Company
Tampa, Florida
02.2016 - 08.2018
  • Training & Development: Developed and delivered training materials and presentations to onboard new analysts, acting as Subject Matter Expert (SME) for fraud detection.
  • Project Execution: Oversaw high-volume investigation pipeline (135+ daily), leveraging SharePoint and Equifax to identify discrepancies and mitigate financial loss.
  • Resource Management: Administered staffing schedules and allocated resources to ensure continuous coverage for contract purchasing.

Education

Google Project Management Professional Certificate
01-2024

Bachelor of Science - Criminal Justice

University of Central Florida
Orlando, FL
08-2018

Skills

  • Project management
  • Project planning
  • Agile & Scrum
  • Waterfall
  • Cross-functional Team Leadership
  • Compliance auditing
  • Performance monitoring
  • Risk mitigation
  • Process improvement
  • Root cause analysis
  • Data analysis
  • Sharepoint

Languages

Spanish
Native/ Bilingual

Timeline

Project Lead / Personal Lease Assistant

Ford Motor Credit Company
10.2021 - Current

Project Coordinator / Funding Discounter

Ford Motor Credit Company
08.2018 - 01.2021

Lead Trainer & Investigator

Ford Motor Credit Company
02.2016 - 08.2018

Google Project Management Professional Certificate

Bachelor of Science - Criminal Justice

University of Central Florida
Stephanie Miranda