Stephanie Montervino
Moseley,VA
Summary
Friendly professional with strong skills in hospitality and customer service. Personable with a strong work ethic and desire to perform the best job possible with an enthusiastic, highly motivated attitude. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Server Trainer
Cracker Barrell Old Country Store
Midlothian, VA
07.2003 - Current
- Offered one-on-one assistance to ensure successful completion of training milestones.
- Guided team members in enhancing server performance.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Trained new employees on proper food handling protocols and service methods.
- Welcoming guests with a personable attitude, taking beverage orders, and providing menu recommendations.
- Served an extensive clientele with exceptional attention and care.
Financial Solutions Advisor
Capital One
Chester, VA
03.2002 - 06.2003
- Helped customers gain a clear understanding of their options through the use of easily understandable explanations.
- Delivered excellent customer service by addressing inquiries about account balances and related matters promptly.
- Conducted financial reviews with clients to identify needs and objectives, developed financial strategies tailored to individual circumstances.
- Discussed financial plans and strategies specifically tailored to client's financial goals.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
High School Diploma -
Manchester High School
Midlothian, VA06-2001
Some College (No Degree) - General Studies
John Tyler Community College
Midlothian, VASkills
- Microsoft Word
- Microsoft excel
- Typing
- Team Member Training
- Policy Enforcement
- Order Accuracy
- Food Quality Standards
- Menu Memorization
- Point of Sale (POS) system operations
- Quality Control
- Safe Food Handling
- Training expertise
- High-volume dining
- Upselling strategies
References
References available upon request.
Timeline
Server Trainer
Cracker Barrell Old Country Store
07.2003 - Current
Financial Solutions Advisor
Capital One
03.2002 - 06.2003
High School Diploma -
Manchester High School
Some College (No Degree) - General Studies
John Tyler Community College