Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Montoya

Orlando,FL

Summary

Skilled Associate with solid understanding of sales environment intricacies. Adept at navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Walmart Associate

Walmart
05.2021 - 08.2021
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
  • Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
  • Leveraged policies, data and resources to complete work assignments and priorities.
  • Processing freight and preparing backroom for incoming freight.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Palletized merchandise for easy movement to sales floor locations.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

Food Champion/Cook

Taco Bell
05.2020 - 02.2021
  • Collaborated with team members to maintain smooth workflow and provide exceptional dining experience.
  • Reduced food waste with proper portion control and storage techniques.
  • Monitored supply usage closely, identifying opportunities for cost savings without sacrificing product quality or guest satisfaction.
  • Ensured consistent high-quality product, adhering to standardized recipes and presentation guidelines.
  • Assisted in training new hires, promoting adherence to company policies and procedures.
  • Implemented best practices for ingredient handling, resulting in prolonged freshness and reduced spoilage costs.
  • Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
  • Expedited orders for increased customer satisfaction during peak service hours.
  • Maintained safety standards by regularly cleaning and sanitizing all equipment, utensils, and surfaces.
  • Supported cross-functional tasks within the restaurant, including cashier duties or assisting in other positions as needed.
  • Completed daily inventory checks to ensure sufficient stock levels for uninterrupted service.
  • Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.

Package Handler

SDW
09.2019 - 02.2020
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

Winter Springs High School
Winter Springs, FL
05.2019

Skills

  • Money Management
  • Oral communication
  • Customer interaction
  • Customer Service
  • Time Management
  • Surface cleaning
  • MS Office
  • Product packing

References

Jacki James
Walmart Supercenter
5511 Deep Lake Rd
Oviedo, FL 32765
(407) 618-5013

Helen Lozano
5411 Vineland Rd
Orlando, FL 32811
(407) 639-9129

Anthony Dillen
Stone Dillen Wynn llc.
910 Belle Avenue Ste. 1110
Winter Springs, FL 32708
(321) 295-7955

Timeline

Walmart Associate

Walmart
05.2021 - 08.2021

Food Champion/Cook

Taco Bell
05.2020 - 02.2021

Package Handler

SDW
09.2019 - 02.2020

High School Diploma -

Winter Springs High School

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Stephanie Montoya