Stephanie Moody
Ocala,FL
Summary
Motivated individual with a diverse background looking to utilize my skillset.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Compliance Manager
Professional Provider Partners (PDP)
09.2022 - Current
- Oversee the onboarding process for contractors, drivers, and helpers
- Verify proper insurance is in place for ICs
- Create necessary COIs for deliveries for Restoration Hardware
- Create ICs, drivers, and helpers badges
- Create Lowes credentials for compliant drivers
- Conduct weekly market audits to ensure personal and DOT compliance
- Assist the field with any issues that arise
- Take lead on projects ex: changed the model from employee base to IC
Director of Compliance
Premier Last Mile
07.2022 - 09.2022
- Coordinating and monitoring the process of all insurance claims
- Verifying Owner Operators applications are complete and complaint
- Regularly auditing markets to ensure all personal and equipment are in compliance
- Auditing departmental billing as required
- Communicating with the client to ensure there are no concern or issues that need to be addressed
Customer Success Manager
DriverReach
12.2021 - 07.2022
- Ensure customers are updated on new product features and have developed a roadmap to implement
- Resolve client issues and concerns
- Help clients improve their workflow by utilizing company products and services
- Lead and own the client onboarding process, making sure they are set up properly and getting the most out of the product
- Motivate, inspire, and teach clients on how to be better thinkers and how our product can add to the value of their company
National Driver Recruiter
Evans Network of Companies
12.2020 - 12.2021
- Have dedicated agents that have individual recruiting needs, work closely with these agents to get applicants, and filter them to ensure they are the right fit
- Screen applications to ensure the potential meets minimum hiring requirements
- Reach out to drivers and go over specifics for the location and jobs to ensure they are the right fit and interested
- Place ads and send email blasts through out the week to get applicants
Mid-West Dispatcher
Bynum Transport
07.2020 - 11.2020
- Handle all aspects of dispatching available trucks that came into the mid-west area
- Work closely with plant manager to ensure enough material is being brought in
- Create and dispatch loads in Power Pro
- Work closely with customers to ensure they are kept up to date on availability and any delays or issues
Account Manager
Blackhawk Transport
03.2019 - 07.2020
- Handle all aspects of a dedicated fleet of equipment for a specific customer
- Work closely with plant manager to ensure enough material is being brought in
- Create and dispatch loads in TMW
- Handle weekly pay, customer invoice weekly, and P&L
- Work with maintenance vendor to ensure all equipment is properly maintained in a timely manner
Driver Manager
CTL Transportation
10.2018 - 03.2019
- Dispatch trucks, working closely with Central Dispatch regarding planning/assigning loads to truck
- Track trucks throughout the day to ensure they are on schedule
- Communicate with customers daily to obtain loads and confirm loads
Southeast Regional Manager
Indian River Transport
09.2017 - 10.2018
- Prepare and update dispatch schedules to ensure customer deliveries needs are coordinated properly based on customer schedule orders
- Plan and review dispatches on drivers to ensure loads are covered
- Prepare internal and external reports noting loads delivered, load deviations and reason for delays
Dispatcher
Dillon Transport
03.2017 - 09.2017
- Prepare and update dispatch schedules to ensure customer deliveries needs are coordinated properly based on customer schedule orders
- Manage and monitor driver's hours of service for compliance
- Prepare internal and external reports noting loads delivered, load deviations and reason for dropped loads
- Collect, review, and file driver vehicle inspection reports
- Issue keys, dispatch records and monitor driver's credentials to ensure proper access to customer locations
- Communicates with the customer on delivery schedules, inventories, and rescheduling when delays occur to ensure customer satisfaction
Extended Coverage Team (ECT)
Swift Transportation
03.2016 - 03.2017
- Fuel and route Drivers while promoting the safety of drivers
- Dispatch drivers on pre-planned loads and complete all corresponding computer work
- Communicate with drivers via QualComm messaging (read and send messages)
- Plan loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
- Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning
- Resolve load targets and ensure on time delivery
- Monitor assigned loads, document and make appropriate notifications of issues
- Anticipate and facilitate problem resolution on all loads for total customer satisfaction; manage service issues, research and code service failures
- Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership; maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
Driver Manager
ReedTMS Logistics
05.2015 - 11.2015
- Responsible for overseeing the day-to-day operations on the TMS logistics side for ReedTMS
- Created daily route details for drivers, assigned and dispatched accordingly
- Worked to increase equipment and driver utilization, confirmed that all drivers had provided accurate ETAs
- Ensured that all drivers were educated in FMCSA regulations and that they were followed accordingly
- Point of contact for drivers, vendors, and customers assisting with questions
- Documented all actions pertaining to dispatches and deliveries in TMS software
- Reviewed invoices to ensure proper products were delivered
- Organized and saved paperwork and pictures to McLeod
- Utilized TMS software, MS Word, Excel, Outlook, and other computer software
Area Manager
Diverse Logistics
12.2014 - 05.2015
- Oversee load out process on the Restoration Hardware and Crate and Barrel docks
- Schedule and route delivery teams accordingly
- Handle and address any claims that would arise
- Handle all compliance issues for independent contractors
- Follow up with customers to ensure their delivery experience was above and beyond
Contract Carrier Manager
3PD/XPO
09.2010 - 10.2014
- Provide support to Operation Managers in the field for Lowes across the US
- Place weekly ads for Contract Carriers to ensure they meet the necessary requirements
- Perform monthly DOT/MC, CA authorization audits to ensure all contract carriers are compliant
- Resolve problems with customers and carriers
- Act as a liaison between carriers and customers
Skills
- Fleet Management
- Talent Acquisition
- Project Management
- Detail-Oriented Data Input
- Transportation Safety Compliance
- Proficient in Computer Applications
- Customer Support Expertise
- Billing Administration
- Manage Documentation
- Payroll Processing
- Financial Transaction Processing
- Proficient in MS Word
- Excel Proficiency
- Proficient in Outlook
- Mcleod Expertise
- AS/400 Proficiency
- Team Leadership Experience
- Openforce Expertise
- Tenstreet Proficiency
Timeline
Compliance Manager
Professional Provider Partners (PDP)
09.2022 - Current
Director of Compliance
Premier Last Mile
07.2022 - 09.2022
Customer Success Manager
DriverReach
12.2021 - 07.2022
National Driver Recruiter
Evans Network of Companies
12.2020 - 12.2021
Mid-West Dispatcher
Bynum Transport
07.2020 - 11.2020
Account Manager
Blackhawk Transport
03.2019 - 07.2020
Driver Manager
CTL Transportation
10.2018 - 03.2019
Southeast Regional Manager
Indian River Transport
09.2017 - 10.2018
Dispatcher
Dillon Transport
03.2017 - 09.2017
Extended Coverage Team (ECT)
Swift Transportation
03.2016 - 03.2017
Driver Manager
ReedTMS Logistics
05.2015 - 11.2015
Area Manager
Diverse Logistics
12.2014 - 05.2015
Contract Carrier Manager
3PD/XPO
09.2010 - 10.2014
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