Microsoft Office Suite
Stephanie Mora
HHW Environmental Technician
Wylie,TX
Summary
Enthusiastic HHW Environmental Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of analyzing and sorting hazardous waste material. Motivated to learn, grow and excel in Household Hazardous Waste Management.
Overview
3
3
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
HHW Environmental Technician
MXI Transportation And Environmental Services
Abingdon, VA
04.2019 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Determined chemical composition of hazardous waste items brought to collection centers and sorted items in waste containers accordingly.
Customer Service Representative Assistant
West Coast Farmers Market Association
Salinas, CA
01.2011 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Salinas High School
Salinas, CA 08.2013 - 05.2017
Skills
Hazardous waste management
Clerical
Flexible & Adaptable
Detail-oriented
Analytical skills
Supervision
Teambuilding
Verbal and written communication
Basic math
Training & Development
Software
Timeline
HHW Environmental Technician
MXI Transportation And Environmental Services
04.2019 - Current
High School Diploma -
Salinas High School
08.2013 - 05.2017
Customer Service Representative Assistant
West Coast Farmers Market Association
01.2011 - 07.2017