Stephanie Morales
Houston,Texas
Summary
Excellent phone presence, receptionist skills, good knowledge of the local area, and customer service experience. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Grocery Store
12.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Curbside
HEB Grocery Store
02.2023 - 12.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Promoted (Personal Shopper) Effectively December 4, 2023
Volunteer Member
HOSA
08.2019 - 05.2023
- Participated in multiple events ranging from organizing medical supplies to helping in the Houston Food Bank
- Showed Leadership and Group work by working with and around multiple members of the organization
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Intern/ Medical Receptionist
Lone Star Children's Clinic
09.2022 - 02.2023
- Provided customer service and was involved in the learning experience of using Electronic Medical Records(EMR) Software
- Program is from 9AM to 12PM every other Saturday only
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Applied Science - Nursing
Lone Star College System
Spring, TX05.2027
High School Diploma -
Cypress Ridge High School
Houston, TX05.2023
Skills
- Front Desk Operations
- EMR Systems
- Team Collaboration
- Customer Buying Habits
- Personal Grooming Standards
- Verbal and Written Communication
- Document Management
- HIPAA Guidelines
- Insurance Verification
- Uniform Requirements
- Training Exercises
- Practice Schedules
- Disciplined Leadership
- Mobile Ordering Understanding
- Pallet Jack Operation
Certification
TABC- Texas Alcoholic Beverage Commission: Seller
- First Aid/CPR Certified
Timeline
Personal Shopper
HEB Grocery Store
12.2023 - Current
Curbside
HEB Grocery Store
02.2023 - 12.2023
Intern/ Medical Receptionist
Lone Star Children's Clinic
09.2022 - 02.2023
Volunteer Member
HOSA
08.2019 - 05.2023
Associate of Applied Science - Nursing
Lone Star College System
High School Diploma -
Cypress Ridge High School
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