Summary
Overview
Work History
Education
Certification
Languages
Timeline
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Stephanie Moreno

San Bernardino,CA

Summary

Motivated and experienced individual with a Bachelor’s degree in Criminal Justice and California POST certificate seeking a position with Customs Border Patrol. With 10 years of experience in hospitality as a server and 6 months of retail store experience, I possess strong customer service and communication skills that will benefit the organization in enforcing border security laws and regulations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receiver

Burlington
San Bernardino, CA
10.2023 - Current
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Assisted in unloading trucks and stocking shelves with received merchandise.
  • Processed returns to vendors and maintained accurate records of all returned items.
  • Maintained inventory of stock on hand by tracking materials received and distributed.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Operated computerized inventory control systems to track product movement throughout facility.
  • Inspected outgoing shipments for completeness prior to packing or shipping out orders.
  • Provided customer service support by responding promptly to inquiries regarding order status or other matters.
  • Adhered strictly to safety regulations while operating machinery or handling hazardous materials.
  • Updated daily logs with received and shipped items information as well as any discrepancies noted.
  • Prepared reports detailing stock movements within the warehouse for management review.
  • Participated in physical inventories when required by counting parts, supplies, and equipment.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Organized storage areas to maximize movement and minimize labor.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Maintained inventory of shipping materials and supplies.
  • Organized deliveries by sorting and stocking receivables
  • Obtained required documentation to process shipments and support movement.

Server

Doubletree By Hilton
Ontario, CA
01.2014 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees to perform duties.

Education

Bachelor of Science - Criminal Justice

California State University
San Bernardino, CA
12-2032

Certification

  • 2022 California POST Program Certification, San Bernardino Sheriff's Department

Languages

Spanish
Native/ Bilingual

Timeline

Receiver

Burlington
10.2023 - Current

Server

Doubletree By Hilton
01.2014 - Current

Bachelor of Science - Criminal Justice

California State University
  • 2022 California POST Program Certification, San Bernardino Sheriff's Department

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Stephanie Moreno