Stephanie Morris
San Dimas,CA
Summary
Motivated professional recognized for delivering exceptional customer service and meticulous attention to detail, consistently providing high-quality support in fast-paced environments. Collaborative team player adept at adapting to evolving client needs, ensuring seamless salon and office operations while maximizing client satisfaction. Proven sales expertise enhances customer relations and bolsters sales teams, driving collective success and achieving measurable results. Strong communication and organizational skills facilitate thriving in diverse settings, all while maintaining an unwavering commitment to excellence.
Overview
10
10
years of professional experience
Work History
Sales Assistant
SafCom Supply
San Dimas, CA
10.2022 - 01.2026
- Respond to all client requests in a timely and professional manner, Input order, contract verifications, general correspondence and all office procedures
- Assist the sales team in all aspects of the order process and keep office in a clean and organized manner
- Answering phones, Managing Calendars, Managing Training Events including set up, ordering food and verification of attendance
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Assistant Hairdresser and Receptionist
Beleza Salon
West Covina
10.2015 - 2026
- Serviced clients with styling, blow outs, keratin treatments, perms, relaxed and bleached hair and shampoo and sets.
- Assess customer needs and give advice about hair style and color options.
- Sanitize tools, restock supplies, and clean entire salon.
- Distributed business cards outside of the salon to generate new business.
- Resolved guest complaints in a timely, efficient manner.
- Sold and promoted hair care products and cosmetic educated customers on product uses and benefits.
- Assisted in providing high-quality haircuts and styling services to clients.
- Maintained cleanliness and organization of salon workspace and tools.
- Supported lead hairdressers in executing complex color treatments and techniques.
- Educated clients on hair care products and post-treatment maintenance routines.
- Monitored inventory levels of salon products, assisting with replenishment orders.
- Provided exceptional support to lead hairstylists during busy periods, ensuring seamless operations and maximum productivity.
Tax Specialist
Allied Universal
Santa Ana, CA
06.2021 - 10.2022
- Responsible for preparing tax payments, tracking tax returns, completing tax reports, organizing the company tax database and customer records to best improve efficiency and prepared paperwork for tax payments and returns
- Prepared and filed federal and state tax returns for diverse client portfolios.
- Collaborated with cross-functional teams to address client inquiries and resolve discrepancies.
- Reviewed financial statements for accuracy and integrity.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
- Collected and submitted required tax payments.
Warehouse Associate
Amazon
Chino, CA
07.2020 - 06.2021
- Responsible for tracking, sorting, labeling and directing inventory and orders to appropriate shipping locations, managing distribution interruptions and ensuring logistical process benchmarks were met.
- Managed COVID safety protocols and procedures for over 100 plus associates; taking temperature assessments, ensuring CDC guidelines were adhered to, administering health questionnaires and providing essential equipment and materials as necessary.
- Trained associates on inventory control and order processing and implemented companywide new safety procedures for new employees.
- Operated warehouse equipment to efficiently move and organize inventory.
- Collaborated with team members to meet daily productivity goals.
- Trained new associates on operational procedures and best practices.
Hostess
Broken Yolk Restaurant
La Verne, CA
04.2019 - 10.2020
- Responsibilities for preparing phone orders, welcoming customers and seating them in a timely fashion, always achieving excellent customer service and a positive attitude
- Managing cash register payments and closing receipts, supervising two other employees
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation systems to optimize table turnover and guest flow.
- Trained new host staff on restaurant procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to maintain a welcoming environment.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Monitored dining area activity to ensure smooth operations during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Cosmetology Degree - Cosmetology
Citrus College
Glendora, CA05-2015
High School -
Glendora High School
Glendora, CA05.2013
Skills
- Administrative support
- Health and safety protocols
- Client consultation
- Hair analysis
- Thermal styling
- Appointment scheduling
- Shampooing expertise
- Social media promotion
- Styling tools usage
- Deep conditioning
- Building client relationships
- Salon maintenance skills
- Understanding of regulatory requirements
- Workplace safety
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Processing payments
- Opening and closing procedures
- Task prioritization
- Customer service
- Data entry
- Positive attitude
- Time management
- Mail handling
- Office management
- Excel spreadsheets
- Calendar management
Timeline
Sales Assistant
SafCom Supply
10.2022 - 01.2026
Tax Specialist
Allied Universal
06.2021 - 10.2022
Warehouse Associate
Amazon
07.2020 - 06.2021
Hostess
Broken Yolk Restaurant
04.2019 - 10.2020
Assistant Hairdresser and Receptionist
Beleza Salon
10.2015 - 2026
Cosmetology Degree - Cosmetology
Citrus College
High School -
Glendora High School