Stephanie Morrison
Michigan City,IN
Summary
Versatile and dynamic professional with a proven track record at Spirit Halloween, enhancing store sales through innovative marketing and exceptional customer service. Skilled in operations oversight and team building, I excel in multitasking and fostering outstanding communication. My approach has consistently improved customer satisfaction and operational efficiency across various roles.
Overview
9
9
years of professional experience
Work History
Store Manager
Spirit Halloween
08.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash deposits, dropping bank deposits, and maintaining daily bank log.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
House Cleaner
Chrissy's Custom Cleaning Service
02.2022 - 08.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Repair Department Manager
J&B West Roofing
07.2019 - 09.2021
- Daily scheduling for Repair Technicians, ensure proper materials were available for any given project.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assist Construction Department, collaborate on new and existing projects with all other departments and sales team in achieving company-wide objectives.
- Create new contracts for customers, coordinate with suppliers, and collect payments from new and existing customers upon completion of projects.
Receptionist
La Porte Ford Lincoln
05.2017 - 07.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Added all new and used vehicles into inventory
- Dealer trades - title work, inventory processes, check exchanges, driver payables.
- Assist with receivables and payables for dealership
- Assist Title Clerk in daily operations- different state's title requirements, BMV drop off's and pick up's, auditor checks
Host
Holly's
08.2015 - 05.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Michigan City High School
Michigan City, IN06-2007
Skills
- Customer service
- Multitasking and organization
- Operations oversight
- Team building
- Outstanding communication skills
Timeline
Store Manager
Spirit Halloween
08.2023 - 10.2024
House Cleaner
Chrissy's Custom Cleaning Service
02.2022 - 08.2023
Repair Department Manager
J&B West Roofing
07.2019 - 09.2021
Receptionist
La Porte Ford Lincoln
05.2017 - 07.2019
Host
Holly's
08.2015 - 05.2017
High School Diploma -
Michigan City High School
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