STEPHANIE MOSLEY
Customer Service/ Security
Panama City,FL
Summary
Dynamic and disciplined professional with over 10 years of experience in customer service and security, including extensive expertise in federal security screening with the TSA. Proven ability to maintain composure under pressure, enforce regulations impartially, and manage large crowds with professionalism. Committed to reliability, teamwork, and safety, ready to leverage these skills in a Correctional Officer role to contribute effectively to the safety and security of the facility.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Talent Tree Staffing & Promotions
05.2023 - Current
- Connected with customers to solicit feedback and boost brand recognition.
- Executed outstanding customer service, ensuring positive experiences throughout sales process.
- Interacted with customers during special events and via social media, highlighting brand offerings and industry trends.
Transportation Security Officer
Department Of Homeland Security, TSA
02.2025 - 09.2025
- Rehired February of 2025
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Subrogation Claims Representative
Sedgwick
04.2024 - 11.2024
- Managed a high volume of complex cases, demonstrating adaptability and excellent time-management skills.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
Temporary Remodel Associate
Walmart
08.2022 - 11.2022
- - Assisted with reconstruction of shelves and modules throughout the store.
- - Read plans, instructions and specifications to determine work activities.
Customer Service Supervisor
Piedmont Airlines
10.2021 - 05.2022
- Facilitated training and development initiatives aimed at boosting overall job performance.
- Enhanced new hire integration by mentoring and assessing employee performance
- Supervised and supported agents with weekly coaching sessions.
TSA Officer
Transportation Security Administration (TSA)
10.2020 - 11.2021
- Rehired February of 2025
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Customer Service Associate
GAT Airline Ground Support
04.2019 - 10.2021
- - Answered inquiries regarding schedules, accommodations, and policies.
- - Checked baggage and cargo, prepared customer invoices, and assisted with reservations.
Server
Cracker Barrel
04.2018 - 03.2019
Front Desk Agent
Sterling Resorts
06.2017 - 03.2018
Brand Ambassador
Kube Marketing
11.2014 - 06.2017
Education
Associate in Arts (A.A.) - Nutrition Science
Gulf Coast State College
Panama City, FL12-2026
High School Diploma -
Bay High School
Panama City, FL05.2006
Skills
- Event crowd management
- Risk assessment and safety management
- Conflict resolution expertise
- Effective communication
- Reliability in professional settings
- Effective problem solving in high-pressure situations
ADDITIONAL INFORMATION
Willing to relocate to Florida or Georgia. Authorized to work in the U.S. for any employer.
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
02.2025 - 09.2025
Subrogation Claims Representative
Sedgwick
04.2024 - 11.2024
Brand Ambassador
Talent Tree Staffing & Promotions
05.2023 - Current
Temporary Remodel Associate
Walmart
08.2022 - 11.2022
Customer Service Supervisor
Piedmont Airlines
10.2021 - 05.2022
TSA Officer
Transportation Security Administration (TSA)
10.2020 - 11.2021
Customer Service Associate
GAT Airline Ground Support
04.2019 - 10.2021
Server
Cracker Barrel
04.2018 - 03.2019
Front Desk Agent
Sterling Resorts
06.2017 - 03.2018
Brand Ambassador
Kube Marketing
11.2014 - 06.2017
Associate in Arts (A.A.) - Nutrition Science
Gulf Coast State College
High School Diploma -
Bay High School
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