Stephanie Moss
Union,Missouri
Summary
Hardworking, honest, and energetic professional with 20 years working in customer service. Motivated self-starter with great leadership skills. Ability to build great teams but also be part of the team. Great communication skills. Committed to listening to not only clients but the team to address their concerns, with follow ups. Proficient and reliable in building sales to meet the company's goals and standards. Critically Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.
Overview
11
11
years of professional experience
Work History
Facility Manager of a Pet Crematory
Loving Hearts Pet Memorial
08.2019 - 06.2024
- As the Care Center Manager, Responsible for day-to-day decision-making and team leadership pertaining to all aspects of operations
- Oversaw deployment of corporate strategic plans within the site's operations and the effective and efficient operation of processes in support of the organization's targets for productivity, quality, customer service excellence, revenue, Team Member engagement and profitability growth
- The Care Center has quadrupled in growth and revenue during the past 4 years
- This is due to building a great team and having an excellent relationship with the Sales team, in and out of the community.
- Supervised staff 10 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Front Office Lead
Rainbow Bridge Pet Memorial
05.2017 - 08.2019
- All aspects of Front Office Lead including: Handling incoming calls and other communications
- Greeting clients and visitors
- Process all transactions through POS system
- Maintaining and updating documents
- Creating and maintaining databases
- Assist with billing and accounting duties
- Restock products and keep showroom orderly
- Assist with all interviews and hiring
- Training and management for Office, Paw Print staff as well as Drivers
- Assist in daily management of business as needed
- Endure high levels of customer satisfaction
- Above all else, build trust and relationships with clients.
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
Front End Manager / 3rd Key
Jax Mercantile
10.2013 - 05.2017
- Managed the front end of a busy retail establishment
- Work side by side with the store bookkeeper to track retail sales and fix daily issues that may arise
- Customer Service 100%
- Handle all customer inquiries as well as address complaints in a quick and friendly manner
- Create a schedule for 14 cashiers with a wide array of avail abilities
- Train all store employees on POS system
- Multi Line phone system knowledge
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Education
High School Diploma -
Valley High School
Gilcrest, CO05.1985
Skills
- Leadership and supervision
- AP/AR
- Performance Evaluations
- Cost-reduction methods
- Building Maintenance
Accomplishments
- Certified Cremation Technician
- Zero injuries, incidents, or accidents
- Customer Service Award 2008 Loveland CO Chamber of Commerce
References
References upon Request
Timeline
Facility Manager of a Pet Crematory
Loving Hearts Pet Memorial
08.2019 - 06.2024
Front Office Lead
Rainbow Bridge Pet Memorial
05.2017 - 08.2019
Front End Manager / 3rd Key
Jax Mercantile
10.2013 - 05.2017
High School Diploma -
Valley High School
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