Stephanie Muhammad
Edmond
Summary
Dynamic CEO with a proven track record at Z & Company, INC., driving substantial business growth through strategic initiatives and operational excellence. Skilled in financial acumen and leadership, I fostered a culture of innovation, enhancing employee satisfaction and retention while establishing key partnerships to expand market opportunities. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CEO
Z & Company, INC.
Oklahoma City, OK
07.2019 - Current
- Led strategic initiatives to drive company growth and market expansion.
- Developed and implemented operational frameworks to enhance efficiency across departments.
- Fostered a culture of innovation through employee engagement and collaborative leadership.
- Oversaw financial planning, budgeting, and resource allocation to maximize profitability.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
Sales Associate
Rent A Center Warehouse & Retail Store
Waterloo, IA
08.2014 - 10.2014
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted customers in selecting products that meet their needs, enhancing overall satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Trained new sales associates on store policies and customer service best practices.
- Coordinated timely delivery schedules to enhance customer satisfaction and operational efficiency.
- Oversaw loading and unloading of merchandise, ensuring compliance with safety standards.
- Maintained communication with customers regarding delivery status and scheduling changes.
Cashier
Kwik Star
Waterloo, IA
05.2012 - 08.2014
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cash register and ensured compliance with cash handling procedures.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Collaborated with team members to optimize store layout for improved product accessibility.
- Monitored inventory levels and communicated restocking needs to management proactively.
- Resolved customer complaints effectively, fostering a positive store environment and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Sales Associate
Kmart
Waterloo, IA
11.2011 - 05.2012
- Developed merchandising displays to optimize product visibility and drive sales performance.
- Collaborated with team members to achieve sales targets and improve store operations.
- Implemented strategies to enhance customer engagement, fostering loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Toys"R"Us
Waterloo, IA
11.2011 - 12.2011
- Seasonal Temporary Job
- Identified opportunities for process improvements, streamlining workflows for increased efficiency.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - General Studies
Hawkeye Community College
Waterloo, IAAssociate of Science - Microbiology
North Iowa Area Community College
Mason City, IAAssociate of Science - Microbiology
University of Oklahoma
Norman, OKParamedicine - Emergency Medical Technician
Oklahoma State University
Oklahoma City, OK05-2026
High School Diploma -
East High
Waterloo, IA05-2012
Skills
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
- Balanced work ethic
Certification
- EMT - Emergency Medical Technician
- Hazmat Awareness Training
- NIMS ICS-100
- NIMS ICS-200
- NIMS ICS-700
- National Traffic Incident Management Responder Training
- CPR Certified
Timeline
CEO
Z & Company, INC.
07.2019 - Current
Sales Associate
Rent A Center Warehouse & Retail Store
08.2014 - 10.2014
Cashier
Kwik Star
05.2012 - 08.2014
Sales Associate
Kmart
11.2011 - 05.2012
Sales Associate
Toys"R"Us
11.2011 - 12.2011
No Degree - General Studies
Hawkeye Community College
Associate of Science - Microbiology
North Iowa Area Community College
Associate of Science - Microbiology
University of Oklahoma
Paramedicine - Emergency Medical Technician
Oklahoma State University
High School Diploma -
East High