Stephanie Murillo
Skokie,Illinois
Summary
Dynamic Lead Registered Medical Assistant with a proven track record at Advocate Medical Group, excelling in clinical leadership and patient care coordination. Enhanced operational efficiency through innovative workflow improvements, while fostering a compassionate environment. Proficient in electronic health records management and committed to maintaining HIPAA compliance, ensuring exceptional patient experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Registered Medical Assistant
Advocate Health Care Nesset Pavilion - Internal Medicine Residency
Park Ridge, IL
01.2022 - Current
- Supervised daily operations of medical staff, ensuring compliance with protocols and procedures.
- Collaborated seamlessly with team members across all levels.
- Addressed and resolved conflicts that patients and physicians may have.
- Trained and mentored new medical assistants on best practices and patient care techniques.
- Coordinated clinic schedules to minimize patient wait times.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical teams.
- Conducted patient intake assessments, documenting vital signs and medical histories with precision.
- Developed training materials for staff development programs, improving overall team performance and knowledge retention.
- Collaborated with healthcare providers to streamline communication and improve patient service delivery processes.
- Led quality assurance initiatives that enhanced operational efficiency and patient satisfaction ratings across the clinic.
- Boosted staff morale by fostering a positive work environment based on teamwork and mutual respect.
- Increased accuracy of medical records by meticulously reviewing and updating documentation.
- Maintained compliance with HIPAA regulations by implementing strict confidentiality practices in handling sensitive information.
- Optimized clinic efficiency by implementing new protocols that streamlined workflows without sacrificing quality.
- Ensured optimal team performance through regular training sessions, boosting skillsets and knowledge within the department.
- Facilitated smooth transitions between shifts through thorough handover reports detailing pertinent patient information.
- Collaborated with cross-functional teams to achieve seamless patient experiences throughout their healthcare journey.
- Consistently met or exceeded performance metrics set forth by management while maintaining high standards of care.
- Assisted physicians in providing top-quality care, accurately documenting patient information and following treatment plans.
- Spearheaded process improvements in inventory management, reducing waste and optimizing supply usage.
- Evaluated medical equipment regularly to ensure proper functioning and maintenance needs were addressed promptly.
- Enhanced patient education efforts through effective communication of treatment plans, discharge instructions, and follow-up recommendations.
- Reduced wait times by proactively managing schedules, ensuring timely appointments and procedures.
- Streamlined clinical workflow for better efficiency, effectively delegating tasks to team members.
- Enhanced patient care by efficiently coordinating and managing daily tasks for the medical team.
- Elevated quality of care by assisting in diagnostic testing, specimen collection, and administering medications as directed by physicians.
- Improved patient satisfaction by promptly addressing concerns and maintaining clear communication with patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
Registered Medical Assistant
Advocate Health Care Nesset Pavilion - Internal Medicine Residency
Park Ridge
01.2013 - Current
- Managed patient care while supporting healthcare providers during clinical procedures.
- Conducted patient assessments and documented vital signs accurately in electronic health records.
- Coordinated appointments, ensuring efficient scheduling and minimal wait times for patients.
- Educated patients on treatment plans and provided guidance for medication management.
- Executed spirometry procedures to monitor pulmonary performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical Assistant Certification
Sandford Brown College
Skokie, ILOakton Community College
Des Plaines, ILSkills
- Clinical leadership
- Medical office administration
- Team management - 15 medical assistants
- Enter in orders - referrals, diagnostic testings
- Team building and supervision
- EPIC superuser
- Patient care coordination
- Healthcare compliance
- Emergency response preparedness
- Communicating with patients families
- Medical office management
- Infection control procedures
- Wound care management
- Medical terminology proficiency
- Vital signs monitoring
- Lab specimen collection
- Electronic health records management
- Customer service
- Reliable team player
- Direct patient care
- HIPAA compliance
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- Electronic health records
- Clinical documentation
- Vital sign monitoring
- CPR
- Adaptable
- Sterilization techniques
- Patient scheduling
- Patient assessments
- Immunization administration
- Electronic medical records
- Data entry
- Patient triage
- Obtaining prior authorizations
- Medical terminology
- Phlebotomy
- Conflict resolution
- Companionship and emotional support
- Sterile technique
- General housekeeping
- Patient flow management
- Complex Problem-solving
- Medical procedures
- Inventory management
- Trustworthy companion
- Patient relations
- Appointment setting
- Medical records management
- Prescription refills
Accomplishments
- A speaker at the American Medical Technologist (AMT)
Certification
- 2025-2027: Current RMA certification with AMT
- 2025-2027: Current BLS CPR certification
Timeline
Lead Registered Medical Assistant
Advocate Health Care Nesset Pavilion - Internal Medicine Residency
01.2022 - Current
Registered Medical Assistant
Advocate Health Care Nesset Pavilion - Internal Medicine Residency
01.2013 - Current
Medical Assistant Certification
Sandford Brown College
Oakton Community College