Stephanie Nagel-Willis
Oklahoma City,Oklahoma
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.
Overview
17
17
years of professional experience
Work History
Retail Manager
Zales The Diamond Store
08.2001 - 08.2018
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK05.2024
Skills
- Excel
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Loss Prevention
- Employee Scheduling
- Business Administration
- Team Leadership
- Inventory Tracking and Management
- Customer Service Management
Accomplishments
Fy 2013 Store manager of the year. 2010, 2008, 2005, and 2002 Diamond Z award recipient.
Timeline
Retail Manager
Zales The Diamond Store
08.2001 - 08.2018
Bachelor of Science - Psychology
Oklahoma State University
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