Stephanie Nagel-Willis
Oklahoma City,Oklahoma
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions.
Overview
17
17
years of professional experience
Work History
Retail Manager
Zales The Diamond Store
Tulsa, OK
08.2001 - 08.2018
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK05.2024
Skills
- Excel
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Loss Prevention
- Employee Scheduling
- Business Administration
- Team Leadership
- Inventory Tracking and Management
- Customer Service Management
Accomplishments
Fy 2013 Store manager of the year. 2010, 2008, 2005, and 2002 Diamond Z award recipient.
Timeline
Retail Manager
Zales The Diamond Store
08.2001 - 08.2018
Bachelor of Science - Psychology
Oklahoma State University