Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Nalley Levy

Louisville,KY

Summary

Service-oriented Clinical Manager with extensive knowledge of operating room procedures/etiquette and clinical philosophy. Familiar with human resource management. Talented at maintaining and developing effective relationships with staff, OR team members, and senior management. Excellent supervisory skills and performance working under pressure. Experienced in supporting laparoscopic, orthopedic, GYN, cystoscopy, and thoracic procedures. Provided care for high blood loss/trauma cases via cell salvage process.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Clinical Manager

SpecialtyCare, Inc.
05.2011 - Current
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase SpecialtyCare standards and enhance operational procedures.
  • Implemented new policies and educated staff on changes.
  • Provide ongoing case/instrumentation to manage daily schedule of cases, adhere to quality models, and maximize utilization of services needed to achieve optimal outcomes.
  • Communicated effectively with SpecialtyCare team members, physicians, and hospital staff employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of apositive work environment.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.
  • Selected, promoted, and terminated staff members.

Clinical Technician

SpecialtyCare, Inc
05.2010 - 05.2011
    • Worked with physicians and nurses in patience care excellence.
    • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary surgical delays.
    • Troubleshot problems with video equipment and brought serious concerns to supervisor for handling.
    • Identified and traced quality control issues.
    • Manually cleaned instrumentation according to manufacturers IFUs, reset instrument trays, wrapped and peel packed instrumentation according to standards.

Receptionist

KORT Physical Therapy
03.2005 - 05.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Checked and verified insurance for patients.
  • Trained new incoming receptionists for other clinics.
  • Piloted the scheduling of specialized service for KORT as well as checking insurance for that specialty. Maintained the provider's schedule and communicated with their patients directly.

Teen Coordinator

YMCA Of Greater Louisville, Southwest Branch
01.2002 - 05.2005
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with other branches.
  • Planned and coordinated overnight out of town trips with the group of teens in the program.
  • Made work schedules for staff as well and payroll.

Education

Bachelor of Science - Health And Human Performance

University of Louisville
Louisville, KY
12.2001

Skills

  • Hospital Education
  • Records Management
  • Medical Terminology Mastery
  • Onboarding and Coaching
  • Inventory Management
  • HIPAA
  • Continuous Improvements
  • Employee Scheduling
  • Compliance with Regulatory Guidelines
  • Quality Control
  • Customer Relations
  • Multitasking Abilities
  • Problem-Solving
  • Critical Thinking
  • Quality Assurance
  • Dependable and Responsible

Certification

CBSPD

Timeline

Clinical Manager

SpecialtyCare, Inc.
05.2011 - Current

Clinical Technician

SpecialtyCare, Inc
05.2010 - 05.2011

Receptionist

KORT Physical Therapy
03.2005 - 05.2010

Teen Coordinator

YMCA Of Greater Louisville, Southwest Branch
01.2002 - 05.2005

Bachelor of Science - Health And Human Performance

University of Louisville
Stephanie Nalley Levy