Kayla Martin
Richmond,VA
Summary
Dedicated Associate with extensive experience collaborating with clients and team members, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
1
1
year of professional experience
Work History
IONM associate
SpecialtyCare
- Participated in a structured training program in IONM, explained test procedures to patients and family members, applied stimulation and recording electrodes, performed neurological assessments, consulted with anesthesia team, prepared patients for monitoring, calibrated and adjusted equipment, documented medical records, troubleshooted equipment, and followed hospital and company policies.
Customer Experience Banker
The Huntington Bank
- Provided personalized assistance to customers with banking needs, developed and maintained relationships with customers, resolved customer inquiries and complaints, cross-sold banking products and services, performed various banking transactions, assisted with account-related maintenance, stayed informed on industry trends and bank's products and services, collaborated with team members to improve customer experience.
Personal Shopper
Walmart
- Provided exceptional customer service as a personal shopper, assisted customers in product selection, fulfilled online orders, maintained inventory levels, communicated with customers about orders, inspected product quality, followed health and safety regulations, assisted other areas of the store, worked as a team member.
Office Receptionist
Charlevoix Primary Care- Munson Healthcare
- Greeted and welcomed patients, registered and scheduled appointments, answered phone calls, collected and updated patient information, verified insurance, managed patient check-ins and check-outs, handled inquiries, assisted with billing and payment processes, maintained confidentiality, performed administrative tasks, scheduled patients for appointments, maintained flexibility in schedule.
Customer Care Associate- Protective Services
Magellan Health Services
- Provided assistance to individuals contacting Pennsylvania Adult Protective Services, answered calls, researched and communicated information, resolved customer concerns, entered caller and consumer information, responded to crisis calls, performed follow-up tasks, documented customer information, assisted other staff members.
Ophthalmic Scribe / Technician
Associated Retinal Consultants- Royal Oak, Michigan
06.2019 - 02.2020
- Managed schedules, administered patient tests, adapted to schedule changes, obtained patient medical history, trained office staff.
Education
Bachelor of Science - Neuroscience
Christopher Newport University
Newport News, VA05.2018
Skills
- Excellent organizational skills
- Microsoft Office
- Excel
- Google sheets
- Data entry
- Team collaboration
- Proficient clerical skills
- Experienced scheduling
- Lots of experience multitasking in fast-paced environments
- Years of customer service experience
- Dependable employee and team member
- Excellent Written and Verbal Communication
- Time Management
- Attention to Detail
Purpose
I am seeking a position in a company that will allow me to use skills from previous experiences to embark upon a career where I can professionally grow. I am looking for a company that values and supports positive outcomes for customers, as well as employees. I am a self-starter who learns quickly while having the capability to work as a teammate. I am searching for an organization that values transparency to promote productivity, efficiency and longevity.
Timeline
Ophthalmic Scribe / Technician
Associated Retinal Consultants- Royal Oak, Michigan
06.2019 - 02.2020
IONM associate
SpecialtyCare
Customer Experience Banker
The Huntington Bank
Personal Shopper
Walmart
Office Receptionist
Charlevoix Primary Care- Munson Healthcare
Customer Care Associate- Protective Services
Magellan Health Services
Bachelor of Science - Neuroscience
Christopher Newport University
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