Stephanie Nam
Paramus,NJ
Summary
My name is Stephanie Nam and I am a recent college graduate with a Bachelor's degree in Digital Marketing at Rutgers University. I am currently a temporary team lead at a global logistics company who manages day-to-day operations for a team of 20 people. Seeking to secure an entry level position with a respected organization to help further develop hands-on skills and professional experience with logistics and data entry.
Overview
5
5
years of professional experience
Work History
Service Specialist
Worldwide Express
05.2020 - Current
- Scheduled pickups and deliveries to maintain smooth operations.
- Tracked orders and notified customers of accurate status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored team throughout the day and took on team lead responsibilities to ensure smooth operations from day-to-day.
Social Media Intern
Anthem Church New Jersey
Metuchen, NJ
03.2021 - 11.2021
- Assists the department head in carrying out digital marketing campaigns
- Strategized and developed social media platforms and engaged social media audience by collaborating with graphic designers to develop visually appealing content
- Designed, implemented and monitored web pages and functionality for continuous improvement.
- Conducted daily updates to social media profiles to boost company online presence.
Social Media Manager / Assistant Manager
Turf N Surf
01.2018 - 01.2020
- Developed marketing content such as Instagram and Facebook posts.
- Improved social media presence by implementing ads.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Bachelor of Arts - Digital Marketing
Rutgers, The State University of New Jersey
Camden, NJ05.2022
Associate of Arts - Communication in Technology
York College of The City University of New York
Jamaica, NY2018
Skills
- Transportation and Logistics Coordination
- Supply Chain Operations
- Efficient Data Entry
- Updating Client Data
- Customer Service
- Conflict Resolution
- MS Office
- Leadership
Timeline
Social Media Intern
Anthem Church New Jersey
03.2021 - 11.2021
Service Specialist
Worldwide Express
05.2020 - Current
Social Media Manager / Assistant Manager
Turf N Surf
01.2018 - 01.2020
Bachelor of Arts - Digital Marketing
Rutgers, The State University of New Jersey
Associate of Arts - Communication in Technology
York College of The City University of New York