Summary
Overview
Work History
Education
Skills
Timeline
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Wyatt Garrett

Rogers,Arkansas

Summary

Adept multitasker in fast-paced environments that solves customer problems by developing and implementing successful solutions based on business requirements and customer needs. Goal-driven with effective communication and collaboration skills. Looking to grow professionally and take the next step in my career with Walmart.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Walmart Transportation, LLC
10.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with my freight flow manager to improve scheduling processes in Region 1 by introducing a vendor escalations rotation.
  • Took on projects such as our team's Q1 presentation, CSC training, and load cancellation tracker in Region 1.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Facility Designer II (Temp Services)

Walmart
05.2022 - 10.2023
  • Managed multiple design projects simultaneously, ensuring timely delivery of store maps to upper management.
  • Ensured special projects for stores were completed with discretion and attention to detail.
  • Worked on several projects ranging in volume and scope that made a direct impact on Walmart's associates and customers.

Senior Coordinator, Contact Center Operations

Walmart
05.2021 - 05.2022
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Assisted with new associate training.

Coordinator II, Contact Center Operations

Walmart
09.2020 - 05.2021
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Improved case resolution efficiency with meticulous research.
  • Oversaw $1 million in transactions on Walmart.com while checking for fraudulent activity.

Education

Bachelor of Arts - Journalism, Broadcast

University of Arkansas, Fayetteville
Fayetteville, AR
12.2019

Skills

  • Transportation Logistics Coordination
  • Customer Service
  • Problem-Solving
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Microsoft Office Suite

Timeline

Customer Service Coordinator

Walmart Transportation, LLC
10.2023 - Current

Facility Designer II (Temp Services)

Walmart
05.2022 - 10.2023

Senior Coordinator, Contact Center Operations

Walmart
05.2021 - 05.2022

Coordinator II, Contact Center Operations

Walmart
09.2020 - 05.2021

Bachelor of Arts - Journalism, Broadcast

University of Arkansas, Fayetteville

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Wyatt Garrett