Mayra Ortega
LAS VEGAS,NV
Summary
Logistics and Routing Coordinator with 5+ years of experience coordinating transportation, managing strategic accounts, resolving shipping and compliance issues, and supporting supply chain operations. Skilled in SAP, Business Objects, freight coordination, vendor compliance, and cross-functional collaboration. Proven ability to ensure on-time deliveries, improve operational efficiency, and maintain strong customer relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Borden Dairy
Dallas, TX
10.2024 - 05.2026
- Setting up standard orders for stock, rush, forecast, and promotional products.
- Monitor and communicate resolution to shipment errors.
- Understand BU production scheduling and transportation limitations to best troubleshoot customer issues as a result of production issues and/or product availability.
- Create Export Shipping documents through external sites for Cold Storage.
- Audit minimum order quantities and sales by item history to promote additional sales.
- Receive and process customer orders daily via phone (including pre-orders), fax, email, web order, EDI transmissions and thru load requests both timely and accurately.
- Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
- Explained charges, fees, terms of sales, and service agreements to over 10 customers daily.
Routing Coordinator
Callaway Golf
Fort Worth, TX
07.2023 - 02.2024
- Manage routing and transportation activities for strategic retail accounts.
- Coordinate with Account Managers, Sales Teams, EDI Coordinators, and distribution partners.
- Schedule and monitor shipments through FedEx, UPS, LTL, and TL freight carriers.
- Utilize SAP and Business Objects to track orders and shipment status.
- Resolve ASN failures, invoicing discrepancies, vendor compliance issues, and chargebacks.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Routing Coordinator
Keeco LLC
Dallas
08.2021 - 02.2023
- Coordinated transportation providers and managed shipment schedules.
- Reviewed purchase orders and shipping documentation for accuracy.
- Resolved shipping discrepancies and delivery issues.
- Prepared freight documentation, invoices, and billing records.
- Improved logistics processes and supply chain efficiency.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Education
Dental Assisting Certificate -
ATI Technical Training Center
Dallas, Texas05.2010
Skills
- Logistics & Supply Chain: Transportation Coordination, Routing & Dispatch, Freight Management, Vendor Compliance, Shipment Tracking, Purchase Orders, Supply Chain Operations
- Systems & Software: SAP, Business Objects, Microsoft Excel, Microsoft Word, Microsoft Teams, ERP Systems, DocuSign
- Administrative: Data Entry, Recordkeeping, Document Management, Billing & Invoicing, Customer Service, Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
Borden Dairy
10.2024 - 05.2026
Routing Coordinator
Callaway Golf
07.2023 - 02.2024
Routing Coordinator
Keeco LLC
08.2021 - 02.2023
Dental Assisting Certificate -
ATI Technical Training Center