Stephanie Namou
Sterling Heights
Summary
Sales-driven Account Manager and Recruiting Operations professional with over six years of experience leading client partnerships, recruiting execution, and operational workflows in fast-moving environments. Proven record managing large client portfolios, generating over $500K in project revenue, improving hiring processes, and building structured systems that align candidates, hiring teams, and delivery. Strong background in Applicant Tracking Systems, CRM management, interview coordination, reporting, and cross-functional execution within agency and SaaS environments.
Experienced in managing a diverse portfolio of client accounts, overseeing sales strategies and operational execution for both enterprise and mid-market organizations. Successfully generated significant project revenue through comprehensive sales cycles, renewals, and expansions while establishing executive partnerships to align hiring strategies with workforce planning. Developed standard operating procedures that enhanced onboarding processes and improved cross-functional workflow efficiency, utilizing various CRM and ATS tools to maintain pipeline health and reporting accuracy.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Qualigence International
Livonia
09.2024 - 01.2026
- Managed a portfolio of 50+ client accounts directing sales, recruiting strategy, and operational execution across enterprise and mid-market organizations.
- Generated over $500K in project revenue through full-cycle sales, renewals, and expansion.
- Built executive partnerships to align hiring strategy with workforce planning, translated complex hiring needs into structured recruiting execution plans, and developed SOPs that improved onboarding, reporting, and cross-functional workflow efficiency while utilizing Salesforce, HubSpot, Loxo, and LinkedIn Recruiter to maintain pipeline health and reporting accuracy.
Recruiter
Qualigence International
Livonia
09.2024 - 01.2026
- Executed full-cycle recruiting across active client engagements, managing interview coordination, candidate communication, offers, and onboarding while tracking candidate progress across ATS and CRM systems to ensure timely follow-up and positive candidate experience.
- Leveraged recruiting tools such as LinkedIn Recruiter and Greenhouse to source and assess over 300 candidates monthly, achieving a 25% reduction in time-to-fill for high-priority roles over 12 months.
- Directed a cross-functional hiring initiative for Talent Confluence leveraging Greenhouse and LinkedIn Recruiter to source 150+ qualified candidates per quarter, elevating placement rate by 18% YoY across technical and corporate functions over 18 months.
- Streamlined hiring processes by implementing automated scheduling tools (Calendly, Greenhouse) over a 12-month period, decreasing average interview coordination time by 40% and supporting a consistent pipeline of 35+ placements quarterly.
- Spearheaded streamlining hiring processes using Greenhouse and Calendly over 12 months, yielding a 40% reduction in interview coordination time and sustaining a pipeline of 35+ placements per quarter across key functions.
- Managed coordination of 600+ interviews quarterly using Greenhouse and Calendly over 18 months, resulting in a 40% faster interview cycle and improved candidate experience in technical and corporate hiring initiatives.
- Coordinated interviews for 600+ candidates quarterly over 18 months utilizing Greenhouse and Calendly, accelerating interview cycle by 40% while improving candidate experience across technical and corporate talent acquisition projects.
Operations Manager
EXO Freight
Royal Oak
10.2023 - 06.2024
- Partnered with engineering to design and implement a proprietary SaaS TMS platform aligned with operational workflows.
- Led enterprise demos, onboarding, and adoption, created SOPs across backend operations and client communication, implemented EDI integrations, and utilized Excel and Tableau to monitor KPIs and operational performance while designing training programs for U.S. and international teams.
- Integrated Ashby applicant tracking system to streamline recruitment pipeline during a 12-month period, increasing candidate placement efficiency by 35% and reducing time-to-hire from 28 to 18 days through API automation and data analytics dashboards.
Senior Account Manager
EXO Freight
Royal Oak
02.2022 - 06.2024
- Managed a $1M+ book of business across multiple industries, quoted RFP and spot freight using AI-driven historical data to improve margins, sold and implemented the TMS platform to modernize client workflows, and strengthened client retention and revenue growth through consultative account management.
Paralegal
Moran Law
Royal Oak
09.2015 - 02.2022
- Conducted bankruptcy consultations with a 95% lead-to-client conversion rate, managed high-volume legal workflows with strict documentation and filing deadlines, and maintained organized case management systems supporting complex caseloads.
Skills
- Recruiting Operations
- Interview Coordination
- Candidate Experience
- Applicant Tracking Systems
- Workday
- Loxo
- Salesforce
- HubSpot CRM
- LinkedIn Recruiter
- Reporting and Metrics
- Excel
- Tableau
- CRM
- Lead generation
- Cross-Functional Coordination
- Full-Cycle Sales
- Full-cycle recruiting
- Client account management
- Candidate sourcing
- Interview coordination
- Revenue generation
- SOP development
Websites
Timeline
Senior Account Manager
Qualigence International
09.2024 - 01.2026
Recruiter
Qualigence International
09.2024 - 01.2026
Operations Manager
EXO Freight
10.2023 - 06.2024
Senior Account Manager
EXO Freight
02.2022 - 06.2024
Paralegal
Moran Law
09.2015 - 02.2022