Stephanie Nash

Handled incoming calls assisting patients with scheduling, rescheduling, and canceling appointments in EPIC for the Outpatient Rehabilitation and Dermatology clinics

Communicated with clinic staff by CRM for assistance with scheduling accommodation for the patients

Obtained insurance authorization when necessary and communicated status to patients

Educated patients on providing medical records and other medical information needed for appointments

Utilized resource tools to provide patients with accurate information regarding clinic policies

Communicates with patients regarding insurance authorizations (including approvals and denials) and request clinical documentation when necessary

Worked incoming new referral work queue daily in EPIC and updated referral scheduling statuses accordingly

Analyzed patient medical records for chart completeness and accuracy utilizing EPIC electronic health record

Identified chart deficiencies and sent out notifications to physicians alerting them to complete their incomplete records

Sent out suspension warning notifications to physicians in reference to incomplete records

Managed physician suspension list

Forwarded suspended physician list to the physician liaison and medical director for further escalation

Served as primary point of contact for physicians in reference to chart completion and the suspension process