Gabriela Diaz
Fremont,CA
Summary
My objective is to continue to grow my knowledge and experience as a professional, to continue to provide patient assistance and support
Overview
16
16
years of professional experience
Work History
Access Operations Associate/Radiology Scheduling
Stanford Healthcare
02.2023 - Current
- Managed high volumes of incoming and outgoing telephone calls and faxed referrals.
- Collected insurance information and performed insurance verification.
- Scheduled, edited, and maintained routine patient-physician appointments for new and returning patients.
- Supported communication between patients and physicians or clinics.
- Provided detailed knowledge of clinic-specific processes.
- Documented and routed calls accurately to appropriate departments.
- Recognized urgent patient needs or operational issues and escalated as necessary.
- Collaborated with care teams, patients, and external facilities to gather required information for care.
- Interacted with care teams and support staff regarding various patient issues.
- Adhered to all regulatory and compliance standards.
- Delivered exceptional customer service.
- Followed established protocols and guidelines.
- Utilized Cisco Finesse and Jabber telephone systems as required.
Patient Admin Specialist III / Financial Assistance Coordinator
Stanford Healthcare
07.2017 - 09.2021
- Greeted and welcomed patients; assisted with patient check-in and check-out.
- Assisted all new patients with initial questionnaire, appointment scheduling, payments and follow-ups.
- Processed Financial Assistance applications for insured and non-insured patients; advocated for patients with billing questions.
- Processed patient payments and refunds.
- Corresponded with clinic managers, Financial Counselors, Case Managers, and Health Advocates daily and assisted with high-level clearance requests for uninsured patients ready for discharge.
- Responsible for the completion of LPCH home pharmacy invoices.
- Responsible for the completion of CRM tasks and escalated customer service requests.
- Created time-efficient workflows.
- Assured that appropriate Authorization and insurance verification were complete prior to the patient seeing the provider.
- Master scheduler for 8 Primary care Doctors and 5 Specialist Doctors.
- Maintained respect and composure when speaking to patients.
- Answered multi-line phone, screened, routed calls, and took messages for clinic staff and physicians.
- Facilitate communication between the patient and the physician or the clinic staff.
- Accurately documented and routed calls to the proper department, delivered expert knowledge in clinic-specific processes.
- Delivered a high level of patient service, followed document protocols and guidelines, met and exceeded department quality assurance standards.
Credit Balance Analyst
Stanford Health Care
07.2010 - 07.2017
- Reviewed and identified credits on patients’ accounts.
- Verified patient insurance.
- Undistributed payments and distributed appropriate credits.
- Processed patient and insurance refunds.
- Prepared account for re-coup from insurance.
- Posted patient payments.
- Charge review/missing charges, responsible for hearing aid accounts.
Education
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Mission Valley ROP
Fremont, CA01.2010
Skills
- Collaborated effectively with colleagues in financial services Supported patient registration processes with attention to detail Assisted in medical billing tasks and medical administration duties Managed master scheduling efficiently while delivering exceptional customer service Demonstrated strong multitasking abilities in a fast-paced environment Communicated fluently in Spanish to assist diverse clientele
Languages
Spanish
Full Professional
Timeline
Access Operations Associate/Radiology Scheduling
Stanford Healthcare
02.2023 - Current
Patient Admin Specialist III / Financial Assistance Coordinator
Stanford Healthcare
07.2017 - 09.2021
Credit Balance Analyst
Stanford Health Care
07.2010 - 07.2017
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Mission Valley ROP