Stephanie Ned
Manassas,VA
Summary
Achieved significant operational improvements and efficiency enhancements at Norfolk Southern and United Airlines, demonstrating exceptional project management and quality assurance skills. Excelled in logistics coordination, boosting on-time delivery rates, and fostering team productivity through effective training and mentoring. Renowned for optimizing resource allocation and enhancing customer satisfaction through strategic oversight and a proactive approach.
Overview
35
35
years of professional experience
Work History
Operations Supervisor Trainee
Norfolk Southern
09.2023 - Current
- Improved operational efficiency by riding with T&E employees weekly and ensuring safety is always first.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Senior Driver
Boys And Girls Club Of The Peninsula
03.2020 - 09.2023
- Improved on-time delivery rates by optimizing driving routes and implementing efficient scheduling practices.
- Reduced fuel costs with strategic route planning and efficient vehicle maintenance practices.
- Collaborated with clubhouses to ensure accurate delivery instructions and seamless coordination of pickups and dropoffs.
Airport Operations Supervisor
United Airlines
05.1989 - 11.2020
- Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
- Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
Education
High School Diploma -
California State University - East Bay
Hayward, CASkills
- Performance monitoring
- Project Management
- Logistics Coordination
- Quality Assurance
Timeline
Operations Supervisor Trainee
Norfolk Southern
09.2023 - Current
Senior Driver
Boys And Girls Club Of The Peninsula
03.2020 - 09.2023
Airport Operations Supervisor
United Airlines
05.1989 - 11.2020
High School Diploma -
California State University - East Bay
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