Stephanie Nelson
Atlanta,GA
Summary
Motivated server with skills in fine dining and customer service looking for a role where I can contribute my skills.
An energetic and outgoing server with great dedication to serving customers and providing them with an exceptional dining experience. A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress. Highly skilled in cleaning and maintaining silverware as well as in storing chemicals and cleaning compounds according to safety directions. Eager to join a strong team while enhancing the restaurant's success through positive customer feedback.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Worker
Jovie Nannies and Sitters
Charlotte, NC
02.2020 - 05.2024
- Promoted good behavior with positive reinforcement methods.
- Encouraged children to develop healthy social and emotional skills.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Employed positive guidance strategies to encourage children and improve behavior.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Established daily routines that provided consistency for the children in my care.
Server
Ballantyne Country Club
Charlotte, NC
06.2021 - 11.2023
- Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Help patrons select food and beverages by presenting the menu, offering cocktails, suggesting cocktails, explaining the chef's specialties, suggesting courses, and identifying what the guests preferred.
- Provided authentic hospitality and meaningful experiences to each and every guest.
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upheld high standards of sanitation in accordance with health department regulations.
- Exceeded guest expectations by satisfying their needs in a fast-paced environment.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Firebirds Wood Fired Grill
Charlotte, NC
01.2020 - 10.2021
- Transmit orders to the bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs, and special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - Business Management
Atlanta Metropolitan College
Atlanta, GA02-2010
Skills
- Customer service
- Food service
- Banquet experience
- Serving
- Catering
- Supervising experience
- Food handling
- Restaurant experience
- Communication skills
- Time management skills
- Attention to detail and accuracy
- Adaptability
- Safety and supervision
- Rapport building
Certification
First Aid Certification
Additionalinformation - Professionalskills
- Organizational and planning
- Time management skills and the ability to prioritize work
- Attention to detail and accuracy
- Problem-solving
- Adaptability
- Customer service orientation
- Data entry
- Communication skills - verbal and written
- Confidentiality
Workauthorization
Authorized to work in the US for any employer
Assessments
- Bookkeeping, Proficient, 07/01/21
- Work style: Reliability, Proficient, 08/01/21
- Bartending, Proficient, 11/01/22
- Food service: Customer situations, Proficient, 11/01/22
Affiliations
I enjoy make-up application, fashion, enjoy applying eyelash extensions and hair dressing.
Accomplishments
- "The President's Volunteer Service of the Year" award recognizes volunteers who positively impact their communities and inspire others to take action, the challenges they've overcome, and their inspiration to others.
Timeline
Server
Ballantyne Country Club
06.2021 - 11.2023
Child Care Worker
Jovie Nannies and Sitters
02.2020 - 05.2024
Server
Firebirds Wood Fired Grill
01.2020 - 10.2021
First Aid Certification
Some College (No Degree) - Business Management
Atlanta Metropolitan College
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