Stephanie Nesius
Melbourne,FL
Summary
Seeking a management position to contribute directly to organizational success and growth.
Overview
20
20
years of professional experience
Work History
Branch Manager
Launch Credit Union
02.2021 - Current
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Directed daily operations of the branch, including customer service, sales and marketing activities.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built rapport with new and existing members to better serve financial needs and promote branch loyalty.
- Conducted mock audits for branches in the south region.
Loan Servicing Manager
Space Coast Credit Union
08.2019 - 02.2021
- Led and managed both Mortgage and Consumer Loan Servicing teams through effective communication, coordination, coaching, and performance reviews to optimize operational efficiency, maintain proper controls, and enhance productivity.
- Collaborated with 3rd party vendors to maximize the credit union's technological resources and streamline operations.
- Led automation projects and optimized operations for Mortgage and Consumer Loan Servicing Teams.
- Provided required statistics to internal and external auditors, including NCUA.
- Consistently achieved same-day service level department wide, a first in credit union history
- Ensures the development of Assistant Managers by preparing growth plans to prepare these roles for future leadership opportunities.
- Developed and implemented policies and procedures for loan servicing operations.
- Conducted monthly quality assurance reviews to identify areas of improvement in the loan process.
Assistant Consumer Loan Servicing Manager
Space Coast Credit Union
08.2017 - 08.2019
- Led a team of ten Consumer Loan Servicing Specialists overseeing day-to-day operations in the department.
- Ensured goals and service levels were met by completing daily coaching’s and training
- Created department procedures and training to improve department efficiency
- Monitored and ensured monthly reporting to the credit bureaus was in compliance with the FCRA and regulatory requirements.
- Coordinated with internal departments, such as business services, underwriting, and accounting, to resolve discrepancies or errors in consumer loans.
Assistant Branch Manager
Space Coast Credit Union
04.2015 - 08.2017
- Supervised the daily operation of the teller line to ensure a high level of service to members and efficient workflow
- Responsible for monitoring sales and encouraging the team to reach branch and personal goals through effective coaching.
- Lead the team to Branch of the Month 3 times for highest referred branch sales in the credit union
- Was selected as a trainer during our credit union system migration, training over 50 employees.
- Completed monthly sales, audit, and operational reporting.
Member Service Specialist
Space Coast Credit Union
10.2013 - 04.2015
- Assisted members with account opening processes, loan inquiries, and other banking services.
- Experienced in cash handling.
- Received Monthly Most Valuable Player award 9 times for achieving the highest sales in the credit union.
- Attended 3 luncheons with executive management for highest quarter referred sales.
- Completed monthly branch audit reporting.
Customer Service Staff- Administrative Coordinator
Publix
05.2004 - 12.2013
- Handled and deposited large cash deposits
- Handled and resolved customer complaints effectively
- Proven track record of performing well in fast-paced work environments
- Responsible for hiring and training new associates
- Managed weekly store payroll responsibilities
- Organized charity events like March of Dimes and Children’s Miracle Network.
Education
Bachelor of Arts -
University of Central Florida
05.2012
Associate of Arts -
Brevard Community College
05.2008
Skills
- Branch Operations Management
- Employee Development
- Process Improvement
- Regulatory Compliance
- Conflict Resolution
- Relationship Building
- Report Analysis
- Operational Efficiency
Timeline
Branch Manager
Launch Credit Union
02.2021 - Current
Loan Servicing Manager
Space Coast Credit Union
08.2019 - 02.2021
Assistant Consumer Loan Servicing Manager
Space Coast Credit Union
08.2017 - 08.2019
Assistant Branch Manager
Space Coast Credit Union
04.2015 - 08.2017
Member Service Specialist
Space Coast Credit Union
10.2013 - 04.2015
Customer Service Staff- Administrative Coordinator
Publix
05.2004 - 12.2013
Bachelor of Arts -
University of Central Florida
Associate of Arts -
Brevard Community College
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