Stephanie Long - Neuse

Increased sales by fostering relationships with customers, implementing strategies and suggesting areas for improvement. Maintained sense of urgency in answering customer questions and creating extreme, effective value. Awarded 30% club in 2022 for exceeding $1 million in revenue. Highly driven and goal oriented and determined to create customer and patient satisfaction.

Highly driven, motivated office manager and patient-care coordinator, for premium dermatology/medical spa office. Dependable patient advocate and liaison between medical staff and patient. Discuss and define patient treatment plans, financial responsibility and insurance verification. Assessed customer needs and utilized suggestive selling techniques to drive sales. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Front office manager for reputable plastic surgeon and medical spa. Conducted aesthetic patient consultations evaluating and defining patient expectations. Highly knowledgeable of all aesthetic, plastic surgeries, medical spa and skincare treatments. Collect and process financial payments and submit insurance approval requests.

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices. Consulted with customers to assess needs and propose optimal solutions. Interacted well with customers to build connections and nurture relationships.

Coordinated and prioritized required training courses for property leasing consultants and managers. Regional training manager for 15 high-end multi-family properties. Conducted training courses and prepared videos for long-term use. Completed annual rent calculations using housing database software. Generated leads for sales and rental properties through cold calls and referrals.