Stephanie N. Hebenstreit
Powell
Summary
Clinical nursing professional with extensive experience in team leadership, patient care coordination, and quality improvement initiatives. Strong focus on fostering collaborative environments, ensuring optimal patient outcomes, and adapting to evolving healthcare needs. Expertise in clinical management, staff development, and regulatory compliance. Respected for reliability, integrity, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Clinical Nurse Manager
Carenet Health Services
05.2023 - Current
- Manage a remote team of up to 75 Clinical Triage Nurses
- Designed and launched pilot programs to meet client insurance requirements
- Created and implemented Charge Nurse role, including SOPs and hiring processes
- Supervise RN Supervisor and leadership team; conduct monthly skip-levels, weekly 1:1 coaching, and annual evaluations
- Collaborate with People Services and Workforce Management on staffing and compliance
- Conduct call audits and present disciplinary actions as needed
- Oversee resignation and termination processes
Remote Clinical Triage Nurse
Carenet Health Services
08.2020 - 05.2023
- Performed telephonic clinical assessments and scheduled appointments
- Provided care advice and precautions for home treatment
- Served as preceptor for new hires; conducted peer call audits and complaint reviews
- Acted as dedicated resource nurse for RN team
Remote Telephonic Triage RN
Carenet Health Services
02.2020 - 08.2020
- Delivered contract-based triage services on Nurse Advice Line platform
- Provided symptom-based assessments and care recommendations
RN Case Manager
Amedisys Home Health
07.2019 - 01.2020
- Managed SOC/ROC/Recertifications and direct patient care
- Supervised skilled nursing team and coordinated interdisciplinary care
- Proficient in OASIS and coding
Senior Case Manager
Professional Case Management
06.2015 - 06.2019
- Led comprehensive assessments and care planning
- Supervised multidisciplinary home care teams
- Managed DME coordination and Department of Labor recertifications
Charge Nurse
Parkwest Medical Center
06.2013 - 06.2015
- Oversaw staffing, productivity, and patient satisfaction
- Trained new hires and facilitated staff meetings
Assistant Shift Leader
Parkwest Medical Center / Peninsula Hospital
05.2012 - 06.2013
- Managed admissions/discharges and insurance pre-certifications
- Advocated for patients and collaborated with multidisciplinary teams
Education
Bachelor of Science - Nursing
Tennessee Wesleyan College
05.2012
Skills
- Microsoft Word, Excel, Teams, Outlook, OneNote
- Telephonic triage platforms and QA auditing tools
- Clinical leadership
- Nurse leadership
- Staff education
- Care coordination
- Clinical assessment
- Team development
- Clinical quality improvement
- Staff development
- Recruiting and training
- Compliance monitoring
- Interdisciplinary collaboration
- Nursing oversight
- Delegation and motivation
Accomplishments
- Supervised team of 75 staff members.
- Achieved developing and implementing a new Charge Nurse Role specific to my current platform needs through effectively collaborating with fellow leaders to determine the needs and tasks that can be delegated to this new role.
Timeline
Clinical Nurse Manager
Carenet Health Services
05.2023 - Current
Remote Clinical Triage Nurse
Carenet Health Services
08.2020 - 05.2023
Remote Telephonic Triage RN
Carenet Health Services
02.2020 - 08.2020
RN Case Manager
Amedisys Home Health
07.2019 - 01.2020
Senior Case Manager
Professional Case Management
06.2015 - 06.2019
Charge Nurse
Parkwest Medical Center
06.2013 - 06.2015
Assistant Shift Leader
Parkwest Medical Center / Peninsula Hospital
05.2012 - 06.2013
Bachelor of Science - Nursing
Tennessee Wesleyan College
CLINICAL EXPERIENCE
- Fort Sanders Regional: Patricia Neal Rehab, Transitional Care, Neurology, Med/Surg, Respiratory, L&D, Postpartum, Nursery, GI Lab
- Parkwest Medical Center: Med/Surg, ICU, Cardiac, Senior Behavioral Health
- East Tennessee Children’s Hospital: Med/Surg, PICU, Neonatal Abstinence
- Peninsula & Blount Memorial: Psychiatric & Detox Units
- Thompson Cancer Center: Infusion & Radiology/Oncology
- Amedisys Home Health: Direct patient care
- Professional Case Management: Senior Case Management
- Carenet: Remote Telephonic Triage RN, Remote Clinical Triage Nurse, Nurse Preceptor, Resource Nurse, Clinical Nurse Manager