Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Nixon

WILMINGTON,Delaware

Summary

Talented Client Service Consultant with a demonstrated track record of success in exceeding objectives. Driven and hardworking Client Service Consultant professional successful at developing extensive knowledge of company offerings in order to provide the best service.

Overview

7
7
years of professional experience

Work History

Client Service Consultant

Carr Promotional Consultants
05.2017 - 01.2024
  • Responded to customer queries in a timely and accurate manner via phone, email or chat
  • Identified customer needs and helped customers use specific features
  • Updated internal database about useful discussions with
    customers
  • Monitored customer complaints and reached out to provide assistance
  • Shared feature requests and effective workarounds with team members
  • Informed customers about new features and functionalities
  • Followed up with customers to ensure issues were resolved
  • Gathered customer feedback and share with Management
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols
  • Provided customers with information about company offerings and features

Education

Bachelor of Arts - English Literature

Trinity Washington University
Washington, DC

Skills

  • Calm Under Pressure
  • Office equipment proficiency
  • LiveChat Messaging
  • Microsoft Windows
  • Brand representation
  • Sales Documentation
  • CRM Software (Salesforce, Zoho)
  • Project Management
  • Customer Relationship Management
  • Writing Skills
  • Research
  • Social Media Management

Timeline

Client Service Consultant

Carr Promotional Consultants
05.2017 - 01.2024

Bachelor of Arts - English Literature

Trinity Washington University
Stephanie Nixon