STEPHANIE NOEL
Cadiz,KY
Summary
Public safety communications executive with over 20 years of leadership experience in emergency communications center operations. Expertise in 911 center administration, staff development, and operational oversight, leading to improved efficiency and accreditation readiness. Proven track record in implementing advanced technology solutions and managing complex projects while fostering strong partnerships with public safety agencies and stakeholders.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Solutions Consultant
Computer Information Systems, Inc.
Highland Park, IL
09.2015 - 04.2026
- Discovery & needs analysis: Capturing and documenting client requirements
- Sales collaboration: Partnering with account executives to tailor solutions
- Collaborate with clients to understand their needs and present tailored solutions that address those needs.
- Perform root cause analysis of client issues to identify underlying problems and develop effective resolution strategies.
- Provide expert advice on system design decisions based on an understanding of customer needs and industry standards.
- Software demonstrations: On-site, web, and trade-show presentations
- Executed installations of CAD, RMS, JMS, and MCS software at client sites to enhance operational efficiency.
- Analyzed customer feedback to identify improvement opportunities across products and services.
- Maintained strong customer relationships through timely responses and proactive problem-solving.
- Trained end users on new systems or features to enhance user satisfaction and product knowledge.
- Manage multiple projects simultaneously from conception through completion, ensuring delivery of high-quality results.
- Participate actively in sales cycle meetings with potential customers to provide technical input during proposal development stages.
- Communicate directly with customer agencies and project management throughout implementation projects to clarify questions that arise.
- Work collaboratively with customer agencies to obtain data from their previous system and understand how they currently operate to ensure the system meets their requirements.
911 Communications Director
Hopkinsville-Christian Co ECC/911
Hopkinsville, KY
02.1998 - 02.2021
- Ensured compliance with federal regulations pertaining to 911 communications.
- Collaborated with other departments to coordinate response plans during large scale emergencies.
- Oversaw daily dispatch center operations, focusing on staffing, scheduling, and training to maintain service standards.
- Created and executed policies and procedures to improve customer service quality in 911 communications.
- Implemented new technologies into the dispatch center to increase efficiency.
- Worked closely with police, fire and EMS personnel to provide the best possible service for the public's safety needs.
- Facilitated monthly staff meetings to address departmental issues and enhance team collaboration.
- Resolved conflicts between staff members, when necessary, in a professional manner.
- Provided technical support for software applications used in the dispatch center.
- Created reports summarizing performance metrics of dispatchers and supervisors.
- Maintained access to and security of highly sensitive materials.
- Board members advised on changes needed to improve the overall effectiveness of 911 communications.
Education
Associate in Science (A.S.) - Nursing
Hopkinsville Community College
Hopkinsville, KY05-1996
Continuing Education - Public Safety
Department of Criminal Justice- Eastern KY Univ
Richmond, KYSkills
- Project management
- Vendor management
- Budget management
- Performance management
- Emergency coordination
- PSAP Operations
- Industry knowledge
- Decision-making
- Problem-solving abilities
- Performance tracking
- Multitasking
- Time management
- Excellent communication
- Teamwork and collaboration
- Conflict resolution
- Staff development
- Problem solving
Certification
- APCO Certified Public-Safety Executive
- FBI LEEDA Trilogy
- Telecommunications Executive Development I, II, and III
- Advanced Emergency Medical Dispatch
- Public Safety Dispatch Supervisor
- Communications Training Officer
Timeline
Senior Solutions Consultant
Computer Information Systems, Inc.
09.2015 - 04.2026
911 Communications Director
Hopkinsville-Christian Co ECC/911
02.1998 - 02.2021
Associate in Science (A.S.) - Nursing
Hopkinsville Community College
Continuing Education - Public Safety
Department of Criminal Justice- Eastern KY Univ