William M. Wolf
Wellington,Ohio
Summary
Dynamic and results‑driven Senior Solutions Consultant with 15+ years of expertise in Enterprise Content Management (ECM), known for delivering high‑impact solutions that streamline operations, strengthen compliance, and elevate customer success. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in client engagement, strategic planning, and problem-solving. Known for reliability and results-driven approach. Adept at translating complex business requirements into clear, actionable strategies, with a proven ability to guide enterprise clients through digital transformation initiatives. Recognized for strong customer engagement, exceptional communication, and a consultative approach that builds trust and long‑term partnerships. Deadline‑driven, highly organized, and committed to ensuring every solution not only meets but exceeds customer expectations. Skilled at collaborating across technical and business teams to drive adoption, optimize workflows, and achieve measurable outcomes.
Overview
17
17
years of professional experience
Work History
Senior Solutions Consultant
Hyland Software
Westlake, Ohio
11.2015 - 07.2026
- Progress from a Level 1 Consultant to a Level 3 Senior Consultant within an 8-year span.
- Led onsite discovery meetings with key customer stakeholders to define functional and technical requirements for OnBase ECM solutions.
- Conducted requirements analysis and designed OnBase solutions for new and existing client infrastructure.
- Delivered onsite training for end users and designated system administrators.
- Implemented OnBase solutions through new installations, upgrades, or consulting assessments.
- Performed requirements analysis by gathering business process and technical requirements from client stakeholders.
- Designed, configured, and implemented OnBase ECM solutions on new or existing server infrastructure.
- Conducted onsite training and supported initial solution rollout and adoption.
- Authored and presented detailed solution requirement documentation for stakeholder validation and approval.
- Configured tailored OnBase solutions (WorkView, Advanced Workflow, Capture, etc.) aligned with client business processes.
- Supported customer testing (UAT), production go-lives, and post-implementation troubleshooting.
- Documented implementation and upgrade best practices to improve team efficiency and consistency.
- Lead Electronic Plan Review automation initiatives and direct integrations with Cityworks and ESRI solutions in the Hyland Cloud for government clients.
- Direct end-to-end onsite implementations from discovery and requirements gathering through configuration, training, and successful go-live for large enterprise OnBase deployments.
- Successfully lead large-scale enterprise upgrades and server migrations with minimal business disruption.
- Create and maintain internal documentation and best practices for OnBase implementations, IDP installations (on-prem and cloud), ESRI integrations, and standard operating procedures.
- Mentor Solution Consultants and Technical Consultants on advanced configurations, troubleshooting, and implementation strategies.
- Contribute to cross-functional internal committees, including Center of Excellence Employee Council, IAM Interdepartmental Collaboration, and Government Technical Leadership Virtual Office Hours.
Systems Administrator
Cleveland Clinic
Cleveland, Ohio
03.2009 - 11.2015
- Chairmen of Supervisory Committee of Hospital Credit Union doing cash counts
- Help 17 others support 3 Hospitals and 56 Satellite Offices in West Region
- Troubleshoot computer issues both hardware and software
- Active Directory user/printer account maintenance
- Lead closer in tech requests
- Troubleshoot End User Network connectivity issues
- Setup and Deploy new Doctors Offices
- Project lead for projects that positively impacted user productivity and patient care
- Software Deployment and Updates
- Worked with vendors to implement new software
- Implemented lifecycle of computers to Lutheran Hospital
- Biometric conversion in the West Region Pharmacies
- Hardware refresh to Admitting Dept. (Fairview, Lakewood, Lutheran)
- Successful Deployment of True Site Fire Alarm Software at Main Campus and Lutheran
- Successful Decommission of Lutheran Medical Office Building
- Success full Move of Alcohol Drug and Rehab from Main Campus to Lutheran
- Implemented security protocols and measures to safeguard sensitive patient data against breaches.
- Managed system performance monitoring and optimization to ensure high availability of critical applications.
- Led infrastructure upgrades, enhancing system capabilities and improving operational efficiency across departments.
- Developed and maintained backup solutions, ensuring data integrity and rapid recovery in case of failures.
Education
Bachelors of Science - Computer Information Systems
University of Akron
Akron, OH03-2010
Associate of Applied Science - Computer Information Systems
Lorain County Community College
Elyria, OH09-2007
Network Communications Technology
Lorain County JVS
Oberlin, OH01-2004
Skills
- All Windows Operating System since windows 95
- All Windows Server Versions since Server 2000,
- Visual Basic Virtual PC, VNC
- Veritas/Symantec
- C/C,
- Linux
- Computer Forensics/Data Recovery
- Trend Micro, Symantec
- SQL Server and SQL Server Management
- OnBase
- Workday
- Active Directory
- Network/Service Management
- WorkView
- Advanced Workflow
- Capture Process Designer
- Electronic Plan Review Agenda Management
- Full Text Search
- Public Access Client
- External Access Client
- Unity Forms
- Distribution Service
- Distributed Disk Services
- Reporting Dashboards
- Hyland IdP & IAM Services
- SSO with SAML
- DocPop
- Document Import Processor (DIP)
- Mailbox Importer
- Web Server
- Data Capture Server
- Active Directory
- IIS
- ESRI ArcGIS
- Cityworks
- Hyland Cloud
- On-Prem Infrastructure
- Requirements Analysis & Documentation
- Stakeholder Presentation & Validation
- Solution Design & Configuration
- Implementation Leadership & Go-Live Support
- Production Support & Troubleshooting
- Mentoring & Knowledge Transfer
- Best Practices & Internal Documentation
- Government Business Transformation
- Project Management
Qualifications
- Over 20 years working in IT Industry
- Proven Leadership as Auxiliary Officer for the Veterans of Foreign War
- Record of steady advancement in employment responsibilities
- Hands-on-experience with Multiple Corporate Verticals (Government, Financial, Higher Ed.)
- Recognized by employers for dedication and great work ethic
- Strong Project Management and Problem-Solving Skills
Timeline
Senior Solutions Consultant
Hyland Software
11.2015 - 07.2026
Systems Administrator
Cleveland Clinic
03.2009 - 11.2015
Bachelors of Science - Computer Information Systems
University of Akron
Associate of Applied Science - Computer Information Systems
Lorain County Community College
Network Communications Technology
Lorain County JVS