STEPHANIE NOLASCO
Prescott Valley,Arizona
Summary
Dynamic customer service professional with a proven track record at American Roofing Supply, excelling in problem-solving and building trusting relationships. Adept at managing complex inquiries and enhancing client satisfaction through effective communication and attention to detail. Quick learner skilled in Microsoft Office Suite, committed to continuous growth and excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
American Roofing Supply
08.2024 - Current
- Responsible for exceptional customer service to both residential and commercial clients, ensuring timely and accurate order fulfillment
- Managed as a primary point of contact for inquiries regarding product availability, pricing, delivery schedules, and order status
- Managed customer orders and quotes via phone, email, and online platforms, ensuring all details were accurately recorded and completed
- Assisted customers with product selection, offering recommendations based on their specific roofing needs and project requirements
- Responsible for customer complaints, resolving issues related to product defects, delivery delays, and billing discrepancies to maintain client satisfaction
- Coordinated with warehouse and logistics teams to ensure on-time delivery of roofing materials and supplies
- Managed customer records in Agility, ensuring data accuracy and confidentiality
- Participated in training programs, achieving 100% participation and successfully implementing new techniques to enhance customer interactions
Medical Coder
NAZ Hospitalists
02.2022 - 06.2023
- Reviewed patient medical records and physician documentation to accurately assign ICD-10, CPT, and HCPCS codes for inpatient admissions, procedures, diagnoses, and treatments
- Responsible for compliance with coding guidelines, payer requirements, and regulatory standards (e.g., HIPAA)
- Collaborated with healthcare providers to clarify diagnoses and procedures to ensure proper coding
- Worked closely with the billing department to resolve discrepancies between coded data and claims submissions, ensuring timely reimbursements
- Managed coding audits to ensure accuracy and improve coding practices across various departments
- Managed complex cases, including high-complexity and specialty care, while ensuring correct coding practices
- Assisted in the preparation of coding reports and participated in regular training and continuing education to stay updated on new coding policies and technologies
- Assisted in the successful implementation of new coding software (eClinical & Euclid)
Teller
Wells Fargo
10.2019 - 02.2022
- Managed customer transactions, including deposits, withdrawals, and money transfers, ensuring high levels of accuracy and customer satisfaction
- Responsible for personalized service to customers, helping them navigate account inquiries and processing check orders
- Promoted and educated customers about the bank's products, services, and promotions to enhance customer engagement and increase revenue
- Responsible for balancing cash drawer and vault daily, recorded all discrepancies, and reconciled at the end of the day
- Managed customer concerns in a timely manner, escalating complex issues to supervisors as necessary
Education
Associate of Business -
Yavapai College
Prescott, ArizonaCertified Professional Coder -
American Association of Professional Coders (AAPC)
Skills
- Growth mindset
- Problem solving
- Customer relations
- Time management
- Adaptable
- Coachable
- Quick learner
- Detail-oriented
- Microsoft Office Suite
- Trusting Relationships
- Culture Building
- Efficient & effective communication
Skills And Character Attributes
- Growth mindset
- Time management
- Adaptable
- Coachable
- Quick learner
- Detail-oriented
- Microsoft Office Suite
- Trusting Relationships
- Culture Building
- Efficient & effective communication
Hobbies and Interests
- History
- Maths
- Self development & improvement
- Dancing including salsa & bachata
- Hiking
- Kayaking
- Baking
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
American Roofing Supply
08.2024 - Current
Medical Coder
NAZ Hospitalists
02.2022 - 06.2023
Teller
Wells Fargo
10.2019 - 02.2022
Associate of Business -
Yavapai College
Certified Professional Coder -
American Association of Professional Coders (AAPC)
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